/* =============================================================================
   CSAT Guardian - Microsoft Learn Inspired Design System
   ULTRA PREMIUM EDITION - Mobile-First, Export, Filtering, WOW Effects
   ============================================================================= */

/* CSS Variables - Microsoft Design Tokens */
:root {
    /* Colors - Dark Theme (Microsoft Learn Dark Mode) */
    --background-primary: #0d0d0d;
    --background-secondary: #1a1a1a;
    --background-tertiary: #252525;
    --background-card: #1e1e1e;
    --background-hover: #2d2d2d;
    
    /* Glassmorphism - Enhanced */
    --glass-background: rgba(30, 30, 30, 0.8);
    --glass-background-light: rgba(50, 50, 50, 0.6);
    --glass-border: rgba(255, 255, 255, 0.08);
    --glass-shadow: 0 8px 32px rgba(0, 0, 0, 0.5);
    --glass-blur: 20px;
    
    /* Accent Colors - Enhanced with neon */
    --accent-primary: #0078d4;      /* Microsoft Blue */
    --accent-primary-hover: #106ebe;
    --accent-primary-glow: rgba(0, 120, 212, 0.5);
    --accent-secondary: #50e6ff;    /* Cyan accent */
    --accent-secondary-glow: rgba(80, 230, 255, 0.4);
    --accent-success: #00d26a;      /* Neon Green */
    --accent-success-glow: rgba(0, 210, 106, 0.4);
    --accent-warning: #ffb900;      /* Yellow/Orange */
    --accent-warning-glow: rgba(255, 185, 0, 0.4);
    --accent-danger: #ff4757;       /* Vibrant Red */
    --accent-danger-glow: rgba(255, 71, 87, 0.4);
    --accent-purple: #a855f7;       /* Purple accent */
    --accent-purple-glow: rgba(168, 85, 247, 0.4);
    
    /* Gradient Accents - Enhanced */
    --gradient-primary: linear-gradient(135deg, #0078d4, #50e6ff);
    --gradient-success: linear-gradient(135deg, #00d26a, #6fffb0);
    --gradient-warning: linear-gradient(135deg, #ff8c00, #ffb900);
    --gradient-danger: linear-gradient(135deg, #ff4757, #ff6b6b);
    --gradient-purple: linear-gradient(135deg, #8b5cf6, #a855f7);
    --gradient-hero: linear-gradient(135deg, rgba(0, 120, 212, 0.2), rgba(80, 230, 255, 0.1), rgba(168, 85, 247, 0.1));
    --gradient-aurora: linear-gradient(45deg, rgba(0, 120, 212, 0.15), rgba(80, 230, 255, 0.1), rgba(168, 85, 247, 0.15), rgba(0, 210, 106, 0.1));
    --gradient-mesh: radial-gradient(at 40% 20%, rgba(0, 120, 212, 0.2) 0px, transparent 50%),
                     radial-gradient(at 80% 0%, rgba(80, 230, 255, 0.15) 0px, transparent 50%),
                     radial-gradient(at 0% 50%, rgba(168, 85, 247, 0.15) 0px, transparent 50%),
                     radial-gradient(at 80% 50%, rgba(0, 210, 106, 0.1) 0px, transparent 50%),
                     radial-gradient(at 0% 100%, rgba(255, 185, 0, 0.1) 0px, transparent 50%);
    
    /* Text Colors */
    --text-primary: #ffffff;
    --text-secondary: #b0b0b0;
    --text-tertiary: #707070;
    --text-link: #50e6ff;
    
    /* Borders */
    --border-subtle: rgba(255, 255, 255, 0.08);
    --border-strong: rgba(255, 255, 255, 0.15);
    --border-glow: rgba(0, 120, 212, 0.5);
    
    /* Shadows - Enhanced with glow */
    --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.3);
    --shadow-md: 0 4px 16px rgba(0, 0, 0, 0.4);
    --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.5);
    --shadow-xl: 0 16px 64px rgba(0, 0, 0, 0.6);
    --shadow-glow: 0 0 30px var(--accent-primary-glow);
    --shadow-glow-strong: 0 0 60px var(--accent-primary-glow), 0 0 100px var(--accent-secondary-glow);
    
    /* Spacing */
    --spacing-xs: 4px;
    --spacing-sm: 8px;
    --spacing-md: 16px;
    --spacing-lg: 24px;
    --spacing-xl: 32px;
    --spacing-2xl: 48px;
    --spacing-3xl: 64px;
    
    /* Border Radius */
    --radius-sm: 6px;
    --radius-md: 12px;
    --radius-lg: 16px;
    --radius-xl: 24px;
    --radius-full: 9999px;
    
    /* Transitions */
    --transition-fast: 150ms cubic-bezier(0.4, 0, 0.2, 1);
    --transition-normal: 300ms cubic-bezier(0.4, 0, 0.2, 1);
    --transition-slow: 500ms cubic-bezier(0.4, 0, 0.2, 1);
    --transition-bounce: 500ms cubic-bezier(0.68, -0.55, 0.265, 1.55);
    
    /* Z-Index Layers */
    --z-base: 1;
    --z-dropdown: 100;
    --z-sticky: 200;
    --z-modal: 500;
    --z-toast: 600;
    --z-overlay: 700;
    --z-max: 1000;
}

/* Light Theme - Enhanced */
[data-theme="light"] {
    --background-primary: #f8fafc;
    --background-secondary: #ffffff;
    --background-tertiary: #f1f5f9;
    --background-card: #ffffff;
    --background-hover: #e2e8f0;
    
    --glass-background: rgba(255, 255, 255, 0.85);
    --glass-background-light: rgba(255, 255, 255, 0.7);
    --glass-border: rgba(0, 0, 0, 0.08);
    --glass-shadow: 0 8px 32px rgba(0, 0, 0, 0.1);
    
    --text-primary: #0f172a;
    --text-secondary: #475569;
    --text-tertiary: #94a3b8;
    --text-link: #0078d4;
    
    --border-subtle: rgba(0, 0, 0, 0.08);
    --border-strong: rgba(0, 0, 0, 0.15);
    
    --shadow-sm: 0 2px 8px rgba(0, 0, 0, 0.08);
    --shadow-md: 0 4px 16px rgba(0, 0, 0, 0.1);
    --shadow-lg: 0 8px 32px rgba(0, 0, 0, 0.12);
    --shadow-xl: 0 16px 64px rgba(0, 0, 0, 0.15);
    --shadow-glow: 0 0 30px rgba(0, 120, 212, 0.2);
    
    --gradient-hero: linear-gradient(135deg, rgba(0, 120, 212, 0.08), rgba(80, 230, 255, 0.05), rgba(168, 85, 247, 0.05));
    --gradient-aurora: linear-gradient(45deg, rgba(0, 120, 212, 0.08), rgba(80, 230, 255, 0.05), rgba(168, 85, 247, 0.08));
}

/* =============================================================================
   Particle Canvas & Aurora Background
   ============================================================================= */

.particle-canvas {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    pointer-events: none;
    z-index: 0;
    opacity: 0.6;
}

.aurora-bg {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    pointer-events: none;
    z-index: 0;
    overflow: hidden;
}

.aurora {
    position: absolute;
    width: 150%;
    height: 150%;
    border-radius: 50%;
    filter: blur(80px);
    opacity: 0.4;
    animation: aurora-float 20s ease-in-out infinite;
}

.aurora-1 {
    background: radial-gradient(circle, var(--accent-primary-glow), transparent 60%);
    top: -50%;
    left: -25%;
    animation-delay: 0s;
}

.aurora-2 {
    background: radial-gradient(circle, var(--accent-purple-glow), transparent 60%);
    top: 20%;
    right: -25%;
    animation-delay: -7s;
    animation-duration: 25s;
}

.aurora-3 {
    background: radial-gradient(circle, var(--accent-secondary-glow), transparent 60%);
    bottom: -30%;
    left: 20%;
    animation-delay: -14s;
    animation-duration: 30s;
}

@keyframes aurora-float {
    0%, 100% { transform: translate(0, 0) scale(1); }
    25% { transform: translate(5%, 10%) scale(1.1); }
    50% { transform: translate(-5%, 5%) scale(0.95); }
    75% { transform: translate(10%, -5%) scale(1.05); }
}

[data-theme="light"] .aurora-bg {
    opacity: 0.3;
}

[data-theme="light"] .particle-canvas {
    opacity: 0.3;
}

/* =============================================================================
   Animations & Keyframes - ULTRA PREMIUM
   ============================================================================= */

/* Live Sentiment Pulse Animation */
@keyframes sentimentPulse {
    0%, 100% { 
        box-shadow: 0 0 0 0 rgba(255, 71, 87, 0.6);
    }
    50% { 
        box-shadow: 0 0 0 12px rgba(255, 71, 87, 0);
    }
}

@keyframes sentimentPulseWarning {
    0%, 100% { 
        box-shadow: 0 0 0 0 rgba(255, 185, 0, 0.5);
    }
    50% { 
        box-shadow: 0 0 0 10px rgba(255, 185, 0, 0);
    }
}

/* Animated Number Counter */
@keyframes countUp {
    from { opacity: 0; transform: translateY(10px); }
    to { opacity: 1; transform: translateY(0); }
}

/* Ring Fill Animation */
@keyframes ringFill {
    from { stroke-dashoffset: 251.2; }
}

/* Fade In Up Animation */
@keyframes fadeInUp {
    from {
        opacity: 0;
        transform: translateY(30px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

/* Fade In Animation */
@keyframes fadeIn {
    from { opacity: 0; }
    to { opacity: 1; }
}

/* Slide In From Right */
@keyframes slideInRight {
    from {
        opacity: 0;
        transform: translateX(50px);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

/* Slide In From Left */
@keyframes slideInLeft {
    from {
        opacity: 0;
        transform: translateX(-50px);
    }
    to {
        opacity: 1;
        transform: translateX(0);
    }
}

/* Shimmer for Skeleton Loading */
@keyframes shimmer {
    0% { background-position: -200% 0; }
    100% { background-position: 200% 0; }
}

/* Glow Pulse */
@keyframes glowPulse {
    0%, 100% { box-shadow: var(--shadow-md); }
    50% { box-shadow: var(--shadow-glow), var(--shadow-md); }
}

/* Neon Glow Pulse */
@keyframes neonPulse {
    0%, 100% { 
        filter: drop-shadow(0 0 5px var(--accent-primary-glow));
    }
    50% { 
        filter: drop-shadow(0 0 20px var(--accent-primary-glow)) drop-shadow(0 0 40px var(--accent-secondary-glow));
    }
}

/* Scale In */
@keyframes scaleIn {
    from {
        opacity: 0;
        transform: scale(0.8);
    }
    to {
        opacity: 1;
        transform: scale(1);
    }
}

/* Scale Bounce */
@keyframes scaleBounce {
    0% { transform: scale(0.3); opacity: 0; }
    50% { transform: scale(1.05); }
    70% { transform: scale(0.95); }
    100% { transform: scale(1); opacity: 1; }
}

/* Button Ripple */
@keyframes ripple {
    to {
        transform: scale(4);
        opacity: 0;
    }
}

/* Floating Animation */
@keyframes float {
    0%, 100% { transform: translateY(0px); }
    50% { transform: translateY(-10px); }
}

/* Rotate Gradient */
@keyframes rotateGradient {
    0% { transform: rotate(0deg); }
    100% { transform: rotate(360deg); }
}

/* Text Gradient Animation */
@keyframes textGradient {
    0%, 100% { background-position: 0% 50%; }
    50% { background-position: 100% 50%; }
}

/* 3D Card Tilt */
@keyframes tiltIn {
    from {
        opacity: 0;
        transform: perspective(1000px) rotateX(10deg) rotateY(-5deg) translateZ(-50px);
    }
    to {
        opacity: 1;
        transform: perspective(1000px) rotateX(0) rotateY(0) translateZ(0);
    }
}

/* Morphing Blob */
@keyframes morphBlob {
    0%, 100% { border-radius: 60% 40% 30% 70% / 60% 30% 70% 40%; }
    25% { border-radius: 30% 60% 70% 40% / 50% 60% 30% 60%; }
    50% { border-radius: 50% 60% 30% 60% / 30% 60% 70% 40%; }
    75% { border-radius: 60% 40% 60% 30% / 70% 30% 50% 60%; }
}

/* Confetti */
@keyframes confetti-fall {
    0% { transform: translateY(-100vh) rotate(0deg); opacity: 1; }
    100% { transform: translateY(100vh) rotate(720deg); opacity: 0; }
}

/* Success Checkmark */
@keyframes checkmark-draw {
    from { stroke-dashoffset: 100; }
    to { stroke-dashoffset: 0; }
}

.live-pulse-critical {
    animation: sentimentPulse 2s ease-in-out infinite;
}

.live-pulse-warning {
    animation: sentimentPulseWarning 2.5s ease-in-out infinite;
}

/* Respect user's motion preferences for accessibility & performance */
@media (prefers-reduced-motion: reduce) {
    .live-pulse-critical,
    .live-pulse-warning {
        animation: none;
    }
    
    .live-pulse-critical {
        box-shadow: 0 0 0 3px rgba(255, 71, 87, 0.4);
    }
    
    .live-pulse-warning {
        box-shadow: 0 0 0 3px rgba(255, 185, 0, 0.3);
    }
}

/* Page Transition Classes */
.page-enter {
    animation: fadeInUp 0.5s var(--transition-slow) forwards;
}

.page-exit {
    animation: fadeIn 0.2s ease reverse forwards;
}

.stagger-1 { animation-delay: 0.05s; }
.stagger-2 { animation-delay: 0.1s; }
.stagger-3 { animation-delay: 0.15s; }
.stagger-4 { animation-delay: 0.2s; }
.stagger-5 { animation-delay: 0.25s; }
.stagger-6 { animation-delay: 0.3s; }

/* =============================================================================
   Mobile Menu & Navigation - PREMIUM
   ============================================================================= */

/* Mobile Menu Button */
.mobile-menu-btn {
    display: none;
    flex-direction: column;
    justify-content: space-around;
    width: 28px;
    height: 22px;
    background: transparent;
    border: none;
    cursor: pointer;
    padding: 0;
    z-index: var(--z-max);
}

.hamburger-line {
    display: block;
    width: 100%;
    height: 2px;
    background: var(--text-primary);
    border-radius: 2px;
    transition: all var(--transition-normal);
    transform-origin: center;
}

.mobile-menu-btn.active .hamburger-line:nth-child(1) {
    transform: translateY(8px) rotate(45deg);
}

.mobile-menu-btn.active .hamburger-line:nth-child(2) {
    opacity: 0;
    transform: scaleX(0);
}

.mobile-menu-btn.active .hamburger-line:nth-child(3) {
    transform: translateY(-8px) rotate(-45deg);
}

/* Mobile Navigation Overlay */
.mobile-nav-overlay {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    background: rgba(0, 0, 0, 0.6);
    backdrop-filter: blur(4px);
    -webkit-backdrop-filter: blur(4px);
    z-index: var(--z-overlay);
    opacity: 0;
    visibility: hidden;
    transition: all var(--transition-normal);
}

.mobile-nav-overlay.active {
    opacity: 1;
    visibility: visible;
}

/* Mobile Slide-Out Menu */
.mobile-menu {
    position: fixed;
    top: 0;
    left: 0;
    width: 280px;
    max-width: 85vw;
    height: 100%;
    background: var(--background-secondary);
    border-right: 1px solid var(--border-subtle);
    z-index: var(--z-max);
    transform: translateX(-100%);
    transition: transform var(--transition-slow);
    display: flex;
    flex-direction: column;
    box-shadow: var(--shadow-xl);
}

.mobile-menu.active {
    transform: translateX(0);
}

.mobile-menu-header {
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--border-subtle);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    background: var(--gradient-hero);
}

.mobile-menu-logo {
    font-size: 2rem;
}

.mobile-menu-title {
    font-size: 1.1rem;
    font-weight: 700;
    background: var(--gradient-primary);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
}

.mobile-menu-nav {
    flex: 1;
    padding: var(--spacing-md);
    overflow-y: auto;
}

.mobile-menu-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md) var(--spacing-lg);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    text-decoration: none;
    font-weight: 500;
    transition: all var(--transition-fast);
    margin-bottom: var(--spacing-xs);
}

.mobile-menu-item:hover {
    background: var(--background-hover);
    color: var(--accent-secondary);
    text-decoration: none;
    transform: translateX(4px);
}

.mobile-menu-icon {
    font-size: 1.25rem;
    width: 28px;
    text-align: center;
}

.mobile-menu-divider {
    height: 1px;
    background: var(--border-subtle);
    margin: var(--spacing-md) 0;
}

.mobile-menu-footer {
    padding: var(--spacing-md) var(--spacing-lg);
    border-top: 1px solid var(--border-subtle);
    font-size: 0.75rem;
    color: var(--text-tertiary);
    text-align: center;
}

/* Nav Badge */
.nav-badge-beta {
    background: var(--gradient-purple);
    color: white;
    font-size: 0.6rem;
    font-weight: 700;
    padding: 2px 6px;
    border-radius: var(--radius-full);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    animation: neonPulse 3s ease-in-out infinite;
}

/* Theme Toggle in Nav */
.theme-toggle-nav {
    display: flex;
    align-items: center;
    justify-content: center;
    width: 40px;
    height: 40px;
    background: var(--glass-background);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-full);
    cursor: pointer;
    transition: all var(--transition-normal);
    font-size: 1.1rem;
}

.theme-toggle-nav:hover {
    background: var(--background-hover);
    transform: scale(1.1) rotate(15deg);
    box-shadow: var(--shadow-glow);
}

.theme-toggle-nav:active {
    transform: scale(0.95);
}

/* Nav Home Button */
.nav-btn {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--glass-background);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    color: var(--text-secondary);
    cursor: pointer;
    transition: all var(--transition-fast);
    font-size: 0.85rem;
    font-weight: 500;
}

.nav-btn:hover {
    background: var(--accent-primary);
    border-color: var(--accent-primary);
    color: white;
    transform: translateY(-2px);
    box-shadow: var(--shadow-glow);
}

.nav-btn-label {
    font-weight: 500;
}

/* Nav Logo */
.nav-logo-icon {
    font-size: 1.5rem;
    animation: float 3s ease-in-out infinite;
}

/* Desktop Only */
.desktop-only {
    display: inline-flex;
}

@media (max-width: 768px) {
    .desktop-only {
        display: none;
    }
    
    .mobile-menu-btn {
        display: flex;
    }
}

/* =============================================================================
   Skeleton Loading States
   ============================================================================= */

.skeleton {
    background: linear-gradient(
        90deg,
        var(--background-tertiary) 25%,
        var(--background-hover) 50%,
        var(--background-tertiary) 75%
    );
    background-size: 200% 100%;
    animation: shimmer 1.5s ease-in-out infinite;
    border-radius: var(--radius-sm);
}

.skeleton-text {
    height: 1em;
    margin-bottom: 0.5em;
    border-radius: var(--radius-sm);
}

.skeleton-text.short { width: 40%; }
.skeleton-text.medium { width: 70%; }
.skeleton-text.long { width: 100%; }

.skeleton-circle {
    border-radius: var(--radius-full);
}

.skeleton-card {
    height: 200px;
    border-radius: var(--radius-md);
}

.skeleton-metric {
    height: 80px;
    border-radius: var(--radius-md);
}

.skeleton-row {
    height: 48px;
    margin-bottom: var(--spacing-sm);
    border-radius: var(--radius-sm);
}

/* =============================================================================
   Animated Sentiment Ring
   ============================================================================= */

.sentiment-ring {
    position: relative;
    width: 120px;
    height: 120px;
}

.sentiment-ring svg {
    transform: rotate(-90deg);
    width: 100%;
    height: 100%;
}

.sentiment-ring-bg {
    fill: none;
    stroke: var(--background-tertiary);
    stroke-width: 8;
}

.sentiment-ring-fill {
    fill: none;
    stroke-width: 8;
    stroke-linecap: round;
    stroke-dasharray: 251.2;
    stroke-dashoffset: 251.2;
    transition: stroke-dashoffset 1.5s cubic-bezier(0.4, 0, 0.2, 1);
}

.sentiment-ring-fill.positive { stroke: url(#gradientSuccess); }
.sentiment-ring-fill.neutral { stroke: url(#gradientWarning); }
.sentiment-ring-fill.negative { stroke: url(#gradientDanger); }

.sentiment-ring-value {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    text-align: center;
}

.sentiment-ring-number {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1;
}

.sentiment-ring-label {
    font-size: 0.7rem;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    margin-top: 4px;
}

/* Mini Sentiment Ring for Tables */
.sentiment-ring-mini {
    width: 40px;
    height: 40px;
    display: inline-flex;
    align-items: center;
    justify-content: center;
}

.sentiment-ring-mini svg {
    width: 100%;
    height: 100%;
}

.sentiment-ring-mini .sentiment-ring-bg { stroke-width: 4; }
.sentiment-ring-mini .sentiment-ring-fill { stroke-width: 4; }

.sentiment-ring-mini .sentiment-ring-value {
    font-size: 0.7rem;
    font-weight: 600;
}

/* =============================================================================
   Glassmorphism Cards
   ============================================================================= */

.card-glass {
    background: var(--glass-background);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    box-shadow: var(--glass-shadow);
}

.card-glass:hover {
    border-color: rgba(0, 120, 212, 0.3);
    box-shadow: var(--shadow-glow), var(--glass-shadow);
}

/* Gradient Border Card */
.card-gradient-border {
    position: relative;
    background: var(--background-card);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
}

.card-gradient-border::before {
    content: '';
    position: absolute;
    inset: 0;
    border-radius: var(--radius-lg);
    padding: 1px;
    background: var(--gradient-primary);
    -webkit-mask: linear-gradient(#fff 0 0) content-box, linear-gradient(#fff 0 0);
    mask: linear-gradient(#fff 0 0) content-box, linear-gradient(#fff 0 0);
    -webkit-mask-composite: xor;
    mask-composite: exclude;
    opacity: 0;
    transition: opacity var(--transition-normal);
}

.card-gradient-border:hover::before {
    opacity: 1;
}

/* Reset & Base */
*, *::before, *::after {
    box-sizing: border-box;
    margin: 0;
    padding: 0;
}

html {
    font-size: 16px;
    scroll-behavior: smooth;
}

body {
    font-family: 'Segoe UI', -apple-system, BlinkMacSystemFont, 'Roboto', 'Helvetica Neue', sans-serif;
    background-color: var(--background-primary);
    color: var(--text-primary);
    line-height: 1.5;
    min-height: 100vh;
}

/* Typography */
h1, h2, h3, h4, h5, h6 {
    font-weight: 600;
    line-height: 1.25;
    margin-bottom: var(--spacing-md);
}

h1 { font-size: 2.5rem; }
h2 { font-size: 1.75rem; }
h3 { font-size: 1.25rem; }
h4 { font-size: 1.125rem; }

p {
    margin-bottom: var(--spacing-md);
    color: var(--text-secondary);
}

a {
    color: var(--text-link);
    text-decoration: none;
    transition: color var(--transition-fast);
}

a:hover {
    color: var(--accent-secondary);
    text-decoration: underline;
}

/* =============================================================================
   Layout Components
   ============================================================================= */

/* Top Navigation Bar - Microsoft Learn Style */
.top-nav {
    background-color: var(--background-secondary);
    border-bottom: 1px solid var(--border-subtle);
    padding: var(--spacing-sm) var(--spacing-xl);
    display: flex;
    align-items: center;
    justify-content: space-between;
    position: sticky;
    top: 0;
    z-index: 1000;
}

.nav-brand {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

.nav-brand img {
    height: 24px;
}

.nav-brand-text {
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.nav-brand-divider {
    width: 1px;
    height: 24px;
    background-color: var(--border-subtle);
}

.nav-product-name {
    font-size: 1rem;
    color: var(--text-secondary);
}

.nav-actions {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
}

/* Breadcrumb */
.breadcrumb {
    padding: var(--spacing-md) var(--spacing-xl);
    background-color: var(--background-secondary);
    border-bottom: 1px solid var(--border-subtle);
    font-size: 0.875rem;
}

.breadcrumb a {
    color: var(--text-secondary);
}

.breadcrumb a:hover {
    color: var(--text-link);
}

.breadcrumb-separator {
    margin: 0 var(--spacing-sm);
    color: var(--text-tertiary);
}

.breadcrumb-current {
    color: var(--text-primary);
}

/* Main Content Area */
.main-content {
    max-width: 1400px;
    margin: 0 auto;
    padding: var(--spacing-xl);
}

.content-header {
    margin-bottom: var(--spacing-xl);
}

.content-header h1 {
    margin-bottom: var(--spacing-sm);
}

.content-header .subtitle {
    font-size: 1.125rem;
    color: var(--text-secondary);
}

/* =============================================================================
   Cards - Microsoft Learn Style with Glassmorphism
   ============================================================================= */

.card {
    background: var(--glass-background);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    transition: all var(--transition-slow);
    position: relative;
    overflow: hidden;
}

.card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 3px;
    background: var(--gradient-primary);
    opacity: 0;
    transition: opacity var(--transition-normal);
}

.card:hover {
    border-color: rgba(0, 120, 212, 0.4);
    box-shadow: var(--shadow-lg), var(--shadow-glow);
    transform: translateY(-2px);
}

.card:hover::before {
    opacity: 1;
}

.card-clickable {
    cursor: pointer;
}

.card-clickable:hover {
    transform: translateY(-4px);
}

.card-clickable:active {
    transform: translateY(-1px);
    transition: transform 0.1s ease;
}

.card-header {
    display: flex;
    align-items: flex-start;
    justify-content: space-between;
    margin-bottom: var(--spacing-md);
}

.card-title {
    font-size: 1.125rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-xs);
}

.card-subtitle {
    font-size: 0.875rem;
    color: var(--text-tertiary);
}

.card-body {
    color: var(--text-secondary);
}

.card-footer {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
    display: flex;
    align-items: center;
    justify-content: space-between;
}

/* Card Grid */
.card-grid {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(320px, 1fr));
    gap: var(--spacing-lg);
}

/* =============================================================================
   Buttons - Microsoft Fluent Style with Micro-interactions
   ============================================================================= */

.btn {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-lg);
    font-size: 0.875rem;
    font-weight: 600;
    border-radius: var(--radius-md);
    border: none;
    cursor: pointer;
    transition: all var(--transition-normal);
    text-decoration: none;
    position: relative;
    overflow: hidden;
}

.btn::after {
    content: '';
    position: absolute;
    width: 100%;
    height: 100%;
    top: 0;
    left: 0;
    pointer-events: none;
    background-image: radial-gradient(circle, rgba(255,255,255,0.3) 10%, transparent 10.01%);
    background-repeat: no-repeat;
    background-position: 50%;
    transform: scale(10, 10);
    opacity: 0;
    transition: transform 0.5s, opacity 0.5s;
}

.btn:active::after {
    transform: scale(0, 0);
    opacity: 0.3;
    transition: 0s;
}

.btn-primary {
    background: var(--gradient-primary);
    color: white;
    box-shadow: 0 2px 8px rgba(0, 120, 212, 0.3);
}

.btn-primary:hover {
    box-shadow: 0 4px 16px rgba(0, 120, 212, 0.5);
    transform: translateY(-1px);
    text-decoration: none;
}

.btn-primary:active {
    transform: translateY(0);
    box-shadow: 0 2px 4px rgba(0, 120, 212, 0.3);
}

.btn-secondary {
    background: var(--glass-background);
    backdrop-filter: blur(8px);
    -webkit-backdrop-filter: blur(8px);
    color: var(--text-primary);
    border: 1px solid var(--glass-border);
}

.btn-secondary:hover {
    background: var(--background-hover);
    border-color: var(--accent-primary);
    text-decoration: none;
    transform: translateY(-1px);
}

.btn-ghost {
    background-color: transparent;
    color: var(--text-link);
    padding: var(--spacing-xs) var(--spacing-sm);
}

.btn-ghost:hover {
    background-color: rgba(0, 120, 212, 0.1);
    text-decoration: none;
}

.btn-success {
    background: var(--gradient-success);
    color: white;
}

.btn-danger {
    background: var(--gradient-danger);
    color: white;
}

.btn-lg {
    padding: var(--spacing-md) var(--spacing-xl);
    font-size: 1rem;
    border-radius: var(--radius-lg);
}

.btn-icon {
    padding: var(--spacing-sm);
    border-radius: var(--radius-md);
}

/* =============================================================================
   Status Badges & Indicators
   ============================================================================= */

.badge {
    display: inline-flex;
    align-items: center;
    padding: var(--spacing-xs) var(--spacing-sm);
    font-size: 0.75rem;
    font-weight: 600;
    border-radius: var(--radius-sm);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.badge-success {
    background-color: rgba(16, 124, 16, 0.2);
    color: #6ccb5f;
}

.badge-warning {
    background-color: rgba(255, 185, 0, 0.2);
    color: var(--accent-warning);
}

.badge-danger {
    background-color: rgba(209, 52, 56, 0.2);
    color: #ff6b6b;
}

.badge-info {
    background-color: rgba(0, 120, 212, 0.2);
    color: var(--accent-secondary);
}

.badge-neutral {
    background-color: var(--background-hover);
    color: var(--text-secondary);
}

/* Success Story Badge */
.badge-success-story {
    background: linear-gradient(135deg, rgba(16, 124, 16, 0.3), rgba(80, 230, 255, 0.2));
    color: #6ccb5f;
    border: 1px solid rgba(16, 124, 16, 0.4);
    animation: successGlow 3s ease-in-out infinite;
}

@keyframes successGlow {
    0%, 100% { box-shadow: 0 0 5px rgba(16, 124, 16, 0.3); }
    50% { box-shadow: 0 0 15px rgba(16, 124, 16, 0.5); }
}

/* CSAT Prediction Card */
.csat-prediction {
    background: linear-gradient(135deg, var(--background-card), var(--background-tertiary));
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
}

.csat-prediction-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
    color: var(--text-secondary);
    font-size: 0.875rem;
}

.csat-prediction-score {
    display: flex;
    align-items: baseline;
    gap: var(--spacing-sm);
}

.csat-prediction-value {
    font-size: 3rem;
    font-weight: 700;
    line-height: 1;
}

.csat-prediction-max {
    font-size: 1.5rem;
    color: var(--text-tertiary);
}

.csat-prediction-label {
    font-size: 0.875rem;
    color: var(--text-tertiary);
    margin-top: var(--spacing-sm);
}

.csat-prediction-factors {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
}

.prediction-factor {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 0.8rem;
    color: var(--text-secondary);
    margin-bottom: var(--spacing-xs);
}

.prediction-factor.positive { color: var(--accent-success); }
.prediction-factor.negative { color: var(--accent-danger); }

/* Success Story Highlight Card */
.success-story-card {
    background: linear-gradient(135deg, rgba(16, 124, 16, 0.1), rgba(80, 230, 255, 0.05));
    border: 1px solid rgba(16, 124, 16, 0.3);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
    position: relative;
    overflow: hidden;
}

.success-story-card::before {
    content: '🌟';
    position: absolute;
    top: -10px;
    right: -10px;
    font-size: 4rem;
    opacity: 0.1;
}

.success-story-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    color: #6ccb5f;
    font-weight: 600;
    margin-bottom: var(--spacing-md);
}

.success-story-metrics {
    display: flex;
    gap: var(--spacing-xl);
    margin-bottom: var(--spacing-md);
}

.success-metric {
    text-align: center;
}

.success-metric-value {
    font-size: 1.5rem;
    font-weight: 700;
}

.success-metric-label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.success-story-detail {
    font-size: 0.875rem;
    color: var(--text-secondary);
    line-height: 1.6;
}

/* Collapsible Sections */
.collapsible-section {
    margin-bottom: var(--spacing-md);
}

.collapsible-header {
    cursor: pointer;
    user-select: none;
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    transition: color 0.2s ease;
}

.collapsible-header:hover {
    color: var(--accent-primary);
}

.collapse-icon {
    font-size: 0.75rem;
    transition: transform 0.2s ease;
    width: 1em;
    display: inline-block;
}

.collapsible-content {
    overflow: hidden;
    transition: max-height 0.3s ease, opacity 0.2s ease;
    max-height: 2000px;
    opacity: 1;
}

.collapsible-content.collapsed {
    max-height: 0;
    opacity: 0;
    padding: 0;
    margin: 0;
}

/* Sentiment Indicator */
.sentiment-indicator {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.sentiment-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
}

.sentiment-positive { background-color: var(--accent-success); }
.sentiment-neutral { background-color: var(--accent-warning); }
.sentiment-negative { background-color: var(--accent-danger); }

/* =============================================================================
   Metrics & Stats - Animated Cards
   ============================================================================= */

.metrics-row {
    display: grid;
    grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
    gap: var(--spacing-lg);
    margin-bottom: var(--spacing-xl);
}

.metric-card {
    background: var(--glass-background);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    text-align: center;
    position: relative;
    overflow: hidden;
    transition: all var(--transition-slow);
    animation: fadeInUp 0.5s ease-out both;
}

.metric-card:nth-child(1) { animation-delay: 0.1s; }
.metric-card:nth-child(2) { animation-delay: 0.2s; }
.metric-card:nth-child(3) { animation-delay: 0.3s; }
.metric-card:nth-child(4) { animation-delay: 0.4s; }
.metric-card:nth-child(5) { animation-delay: 0.5s; }

.metric-card::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: var(--gradient-primary);
    opacity: 0;
    transition: opacity var(--transition-normal);
}

.metric-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg), var(--shadow-glow);
}

.metric-card:hover::before {
    opacity: 1;
}

.metric-value {
    font-size: 2.75rem;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1;
    margin-bottom: var(--spacing-xs);
    background: var(--gradient-primary);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.metric-value.danger { 
    background: var(--gradient-danger);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}
.metric-value.warning { 
    background: var(--gradient-warning);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}
.metric-value.success { 
    background: var(--gradient-success);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.metric-label {
    font-size: 0.8rem;
    color: var(--text-tertiary);
    text-transform: uppercase;
    letter-spacing: 1px;
    font-weight: 500;
}

/* Animated Counter Number */
.animate-count {
    animation: countUp 0.6s ease-out forwards;
}

/* =============================================================================
   Tables - Microsoft Learn Style with Hover Effects
   ============================================================================= */

.table-container {
    background: var(--glass-background);
    backdrop-filter: blur(8px);
    -webkit-backdrop-filter: blur(8px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    overflow: hidden;
    animation: fadeInUp 0.5s ease-out 0.2s both;
}

table {
    width: 100%;
    border-collapse: collapse;
}

th {
    background: linear-gradient(180deg, var(--background-tertiary), var(--background-secondary));
    padding: var(--spacing-md);
    text-align: left;
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--text-secondary);
    text-transform: uppercase;
    letter-spacing: 0.5px;
    border-bottom: 1px solid var(--border-subtle);
}

td {
    padding: var(--spacing-md);
    border-bottom: 1px solid var(--border-subtle);
    color: var(--text-primary);
    transition: all var(--transition-fast);
}

tr:last-child td {
    border-bottom: none;
}

tr:hover td {
    background-color: rgba(0, 120, 212, 0.08);
}

tr.clickable {
    cursor: pointer;
}

tr.clickable:active td {
    background-color: rgba(0, 120, 212, 0.15);
}

/* =============================================================================
   Forms & Inputs
   ============================================================================= */

.form-group {
    margin-bottom: var(--spacing-lg);
}

.form-label {
    display: block;
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-sm);
}

.form-input {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-md);
    font-size: 0.875rem;
    color: var(--text-primary);
    background-color: var(--background-tertiary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-sm);
    transition: border-color var(--transition-fast);
}

.form-input:focus {
    outline: none;
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 2px rgba(0, 120, 212, 0.3);
}

.form-input::placeholder {
    color: var(--text-tertiary);
}

textarea.form-input {
    min-height: 100px;
    resize: vertical;
}

/* =============================================================================
   Chat Interface
   ============================================================================= */

.chat-container {
    display: flex;
    flex-direction: column;
    height: 500px;
    background-color: var(--background-card);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    overflow: hidden;
}

.chat-messages {
    flex: 1;
    overflow-y: auto;
    padding: var(--spacing-lg);
}

.chat-message {
    display: flex;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-lg);
}

.chat-message.user {
    flex-direction: row-reverse;
}

.chat-avatar {
    width: 36px;
    height: 36px;
    border-radius: 50%;
    background-color: var(--accent-primary);
    display: flex;
    align-items: center;
    justify-content: center;
    font-size: 0.875rem;
    font-weight: 600;
    flex-shrink: 0;
}

.chat-message.user .chat-avatar {
    background-color: var(--background-hover);
}

.chat-bubble {
    max-width: 70%;
    padding: var(--spacing-md);
    border-radius: var(--radius-md);
    background-color: var(--background-tertiary);
}

.chat-message.user .chat-bubble {
    background-color: var(--accent-primary);
}

.chat-bubble p {
    margin: 0;
    color: var(--text-primary);
}

.chat-input-area {
    padding: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
    display: flex;
    gap: var(--spacing-sm);
}

.chat-input-area input {
    flex: 1;
}

/* =============================================================================
   Timeline
   ============================================================================= */

.timeline {
    position: relative;
    padding-left: var(--spacing-xl);
}

.timeline::before {
    content: '';
    position: absolute;
    left: 8px;
    top: 0;
    bottom: 0;
    width: 2px;
    background-color: var(--border-subtle);
}

.timeline-item {
    position: relative;
    margin-bottom: var(--spacing-lg);
    padding: var(--spacing-md);
    background-color: var(--background-tertiary);
    border-radius: var(--radius-md);
    border-left: 3px solid var(--accent-primary);
}

.timeline-item.customer {
    border-left-color: var(--accent-warning);
}

.timeline-item::before {
    content: '';
    position: absolute;
    left: calc(-1 * var(--spacing-xl) - 4px);
    top: var(--spacing-md);
    width: 12px;
    height: 12px;
    border-radius: 50%;
    background-color: var(--accent-primary);
    border: 2px solid var(--background-primary);
}

.timeline-item.customer::before {
    background-color: var(--accent-warning);
}

.timeline-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-sm);
}

.timeline-date {
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

.timeline-type {
    font-size: 0.75rem;
    font-weight: 600;
    color: var(--accent-secondary);
    text-transform: uppercase;
}

.timeline-author {
    font-size: 0.875rem;
    font-weight: 600;
    color: var(--text-primary);
}

.timeline-content {
    color: var(--text-secondary);
    font-size: 0.875rem;
    line-height: 1.6;
}

/* =============================================================================
   Alerts & Banners
   ============================================================================= */

.alert-banner {
    padding: var(--spacing-md) var(--spacing-xl);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    font-weight: 500;
}

.alert-banner.danger {
    background-color: rgba(209, 52, 56, 0.15);
    border-bottom: 1px solid var(--accent-danger);
    color: #ff6b6b;
}

.alert-banner.warning {
    background-color: rgba(255, 185, 0, 0.15);
    border-bottom: 1px solid var(--accent-warning);
    color: var(--accent-warning);
}

.alert-banner.success {
    background-color: rgba(16, 124, 16, 0.15);
    border-bottom: 1px solid var(--accent-success);
    color: #6ccb5f;
}

/* =============================================================================
   Analysis Section
   ============================================================================= */

.analysis-section {
    background-color: var(--background-card);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    padding: var(--spacing-lg);
    margin-bottom: var(--spacing-lg);
}

.analysis-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-lg);
}

.analysis-score {
    font-size: 3rem;
    font-weight: 700;
    line-height: 1;
}

.analysis-score.positive { color: var(--accent-success); }
.analysis-score.neutral { color: var(--accent-warning); }
.analysis-score.negative { color: var(--accent-danger); }

.analysis-details {
    flex: 1;
}

.analysis-label {
    font-size: 1.25rem;
    font-weight: 600;
    margin-bottom: var(--spacing-xs);
}

.analysis-trend {
    color: var(--text-secondary);
    font-size: 0.875rem;
}

.key-phrases {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    margin-top: var(--spacing-md);
}

.key-phrase {
    padding: var(--spacing-xs) var(--spacing-sm);
    background-color: var(--background-hover);
    border-radius: var(--radius-sm);
    font-size: 0.8rem;
    color: var(--text-secondary);
    font-style: italic;
}

/* Recommendations List */
.recommendations-list {
    list-style: none;
}

.recommendation-item {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    background-color: var(--background-tertiary);
    border-radius: var(--radius-sm);
    margin-bottom: var(--spacing-sm);
    border-left: 3px solid var(--accent-success);
}

.recommendation-number {
    font-weight: 700;
    color: var(--accent-success);
    min-width: 24px;
}

.recommendation-text {
    color: var(--text-primary);
}

/* Structured Recommendation Cards */
.recommendation-item.structured {
    flex-direction: column;
    gap: var(--spacing-sm);
    padding: var(--spacing-lg);
    background: linear-gradient(135deg, var(--background-tertiary) 0%, var(--background-secondary) 100%);
    border-left: 4px solid var(--accent-success);
    border-radius: var(--radius-md);
}

.recommendation-item.structured .recommendation-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-xs);
}

.recommendation-item.structured .recommendation-number {
    font-size: 1rem;
    font-weight: 700;
    color: var(--accent-success);
    background: rgba(16, 124, 16, 0.1);
    padding: 4px 10px;
    border-radius: var(--radius-sm);
}

.recommendation-item.structured .recommendation-body {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.rec-section {
    display: flex;
    flex-direction: column;
    gap: 4px;
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--radius-sm);
}

.rec-observation {
    background-color: rgba(0, 120, 212, 0.08);
    border-left: 3px solid var(--accent-primary);
}

.rec-why {
    background-color: rgba(255, 185, 0, 0.08);
    border-left: 3px solid var(--accent-warning);
}

.rec-action {
    background-color: rgba(16, 124, 16, 0.1);
    border-left: 3px solid var(--accent-success);
}

.rec-label {
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-tertiary);
}

.rec-observation .rec-label { color: var(--accent-primary); }
.rec-why .rec-label { color: var(--accent-warning); }
.rec-action .rec-label { color: var(--accent-success); }

.rec-content {
    font-size: 0.9rem;
    line-height: 1.5;
    color: var(--text-primary);
}

.rec-action .rec-content {
    font-weight: 500;
}

/* =============================================================================
   Loading States
   ============================================================================= */

.loading {
    display: flex;
    align-items: center;
    justify-content: center;
    padding: var(--spacing-xl);
}

.spinner {
    width: 32px;
    height: 32px;
    border: 3px solid var(--border-subtle);
    border-top-color: var(--accent-primary);
    border-radius: 50%;
    animation: spin 1s linear infinite;
}

@keyframes spin {
    to { transform: rotate(360deg); }
}

.skeleton {
    background: linear-gradient(90deg, var(--background-tertiary) 25%, var(--background-hover) 50%, var(--background-tertiary) 75%);
    background-size: 200% 100%;
    animation: shimmer 1.5s infinite;
    border-radius: var(--radius-sm);
}

@keyframes shimmer {
    0% { background-position: 200% 0; }
    100% { background-position: -200% 0; }
}

/* =============================================================================
   Landing Page - Hero Section - ULTRA PREMIUM
   ============================================================================= */

.hero {
    text-align: center;
    padding: var(--spacing-3xl) var(--spacing-xl);
    max-width: 1000px;
    margin: 0 auto;
    position: relative;
    z-index: 1;
}

.hero::before {
    content: '';
    position: absolute;
    top: -150px;
    left: 50%;
    transform: translateX(-50%);
    width: 800px;
    height: 800px;
    background: var(--gradient-mesh);
    pointer-events: none;
    z-index: -1;
    animation: morphBlob 15s ease-in-out infinite;
    filter: blur(60px);
    opacity: 0.5;
}

.hero-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-lg);
    background: var(--glass-background);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-full);
    font-size: 0.8rem;
    font-weight: 600;
    color: var(--accent-secondary);
    margin-bottom: var(--spacing-lg);
    animation: fadeInUp 0.6s ease-out forwards;
}

.hero-title {
    font-size: 4rem;
    margin-bottom: var(--spacing-lg);
    display: flex;
    align-items: center;
    justify-content: center;
    gap: var(--spacing-md);
    flex-wrap: wrap;
    animation: fadeInUp 0.6s ease-out 0.1s both;
}

.hero-icon {
    font-size: 4rem;
    filter: drop-shadow(0 0 20px var(--accent-primary-glow));
}

.hero-subtitle {
    font-size: 1.4rem;
    color: var(--text-secondary);
    margin-bottom: var(--spacing-2xl);
    max-width: 700px;
    margin-left: auto;
    margin-right: auto;
    line-height: 1.6;
    animation: fadeInUp 0.6s ease-out 0.2s both;
}

.hero-buttons {
    display: flex;
    justify-content: center;
    gap: var(--spacing-xl);
    flex-wrap: wrap;
    margin-bottom: var(--spacing-2xl);
}

.mode-card {
    width: 320px;
    padding: var(--spacing-xl);
    text-align: center;
    cursor: pointer;
    position: relative;
    overflow: hidden;
    background: var(--glass-background);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
}

.mode-card::after {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255,255,255,0.15), transparent);
    transition: left 0.6s ease;
}

.mode-card:hover::after {
    left: 100%;
}

.mode-card:hover {
    border-color: var(--accent-primary);
    transform: translateY(-8px) scale(1.02);
    box-shadow: var(--shadow-xl), var(--shadow-glow);
}

.mode-icon {
    font-size: 4rem;
    margin-bottom: var(--spacing-lg);
    filter: drop-shadow(0 4px 12px rgba(0,0,0,0.4));
    transition: transform var(--transition-slow);
}

.mode-card:hover .mode-icon {
    transform: scale(1.2) rotate(5deg);
}

.mode-title {
    font-size: 1.5rem;
    font-weight: 700;
    margin-bottom: var(--spacing-sm);
    background: var(--gradient-primary);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.mode-description {
    font-size: 0.95rem;
    color: var(--text-tertiary);
    line-height: 1.6;
    margin-bottom: var(--spacing-md);
}

.mode-arrow {
    font-size: 1.25rem;
    color: var(--accent-primary);
    opacity: 0;
    transform: translateX(-10px);
    transition: all var(--transition-normal);
}

.mode-card:hover .mode-arrow {
    opacity: 1;
    transform: translateX(0);
}

/* Hero Features */
.hero-features {
    display: flex;
    justify-content: center;
    flex-wrap: wrap;
    gap: var(--spacing-lg);
    animation: fadeInUp 0.6s ease-out 0.4s both;
}

.hero-feature {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--glass-background-light);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-full);
    font-size: 0.85rem;
    color: var(--text-secondary);
    transition: all var(--transition-fast);
}

.hero-feature:hover {
    background: var(--background-hover);
    border-color: var(--accent-primary);
    color: var(--text-primary);
    transform: translateY(-2px);
}

.feature-icon {
    font-size: 1rem;
}

/* Tech Stack Section */
.tech-stack-section {
    text-align: center;
    padding: var(--spacing-2xl) var(--spacing-xl);
    animation: fadeInUp 0.6s ease-out 0.5s both;
}

.tech-stack-title {
    font-size: 1.25rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-lg);
    background: var(--gradient-primary);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
}

.tech-stack-badges {
    display: flex;
    justify-content: center;
    flex-wrap: wrap;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-md);
}

.tech-stack-badge {
    display: inline-flex;
    align-items: center;
    padding: var(--spacing-sm) var(--spacing-lg);
    background: var(--glass-background);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-full);
    font-size: 0.85rem;
    font-weight: 500;
    color: var(--text-secondary);
    transition: all var(--transition-fast);
}

.tech-stack-badge:hover {
    border-color: var(--accent-primary);
    color: var(--accent-secondary);
    transform: translateY(-2px);
    box-shadow: var(--shadow-glow);
}

.tech-stack-subtitle {
    font-size: 0.8rem;
    color: var(--text-tertiary);
    margin-top: var(--spacing-md);
}

/* GitHub CTA */
.github-cta {
    margin-top: var(--spacing-xl);
    padding: var(--spacing-lg);
    text-align: center;
    border-top: 1px solid var(--border-color);
}

.github-cta p {
    color: var(--text-secondary);
    margin-bottom: var(--spacing-md);
    font-size: 0.95rem;
}

.github-link {
    display: inline-flex;
    align-items: center;
    padding: var(--spacing-sm) var(--spacing-lg);
    background: var(--bg-secondary);
    color: var(--text-primary);
    text-decoration: none;
    border-radius: var(--radius-md);
    border: 1px solid var(--border-color);
    font-weight: 500;
    transition: all 0.2s ease;
}

.github-link:hover {
    background: var(--primary);
    color: white;
    border-color: var(--primary);
    transform: translateY(-2px);
    box-shadow: 0 4px 12px rgba(0, 120, 212, 0.3);
}

/* =============================================================================
   Category Detail View
   ============================================================================= */

.category-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-lg);
}

.category-icon {
    font-size: 3rem;
}

.category-stats-bar {
    display: flex;
    gap: var(--spacing-xl);
    padding: var(--spacing-lg);
    background: var(--bg-secondary);
    border-radius: var(--radius-lg);
    margin-bottom: var(--spacing-lg);
}

.category-stats-bar .stat-item {
    text-align: center;
}

.category-stats-bar .stat-number {
    display: block;
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--primary);
}

.category-stats-bar .stat-label {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

.category-cases-list {
    display: grid;
    grid-template-columns: repeat(auto-fill, minmax(350px, 1fr));
    gap: var(--spacing-lg);
}

.category-case-card {
    cursor: pointer;
    transition: all 0.2s ease;
}

.category-case-card:hover {
    border-color: var(--primary);
}

.case-card-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    margin-bottom: var(--spacing-sm);
}

.case-info {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.case-id {
    font-weight: 600;
    color: var(--primary);
}

.case-title {
    font-size: 1rem;
    margin: var(--spacing-sm) 0;
    line-height: 1.4;
}

.case-meta {
    display: flex;
    gap: var(--spacing-md);
    font-size: 0.85rem;
    color: var(--text-secondary);
    margin-bottom: var(--spacing-sm);
}

.case-indicators {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-sm);
}

.indicator-tag {
    font-size: 0.75rem;
    padding: 2px 8px;
    background: rgba(255, 152, 0, 0.15);
    color: var(--warning);
    border-radius: var(--radius-sm);
}

.case-card-footer {
    margin-top: var(--spacing-md);
    padding-top: var(--spacing-sm);
    border-top: 1px solid var(--border-color);
}

.view-analysis {
    font-size: 0.85rem;
    color: var(--primary);
    font-weight: 500;
}

.sentiment-indicator {
    padding: 4px 12px;
    border-radius: var(--radius-md);
    font-weight: 600;
}

.sentiment-indicator.positive {
    background: rgba(76, 175, 80, 0.15);
    color: var(--success);
}

.sentiment-indicator.neutral {
    background: rgba(255, 152, 0, 0.15);
    color: var(--warning);
}

.sentiment-indicator.negative {
    background: rgba(244, 67, 54, 0.15);
    color: var(--danger);
}

/* Legend clickable styles - enhanced for better click affordance */
.legend-clickable {
    cursor: pointer;
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-sm);
    transition: all 0.2s ease;
    border: 1px dashed var(--border-color);
    background: var(--bg-secondary);
}

.legend-clickable:hover {
    background: var(--bg-tertiary);
    border-style: solid;
    border-color: var(--primary);
    box-shadow: 0 2px 8px rgba(0, 0, 0, 0.1);
}

.legend-clickable:active {
    transform: scale(0.98);
}

.legend-arrow {
    opacity: 0.4;
    margin-left: auto;
    transition: opacity 0.2s ease;
    color: var(--primary);
}

.legend-clickable:hover .legend-arrow {
    opacity: 1;
}

/* =============================================================================
   Coaching Modal
   ============================================================================= */

.coaching-modal {
    max-width: 800px;
    max-height: 90vh;
    overflow-y: auto;
}

.coaching-header {
    display: flex;
    justify-content: space-between;
    align-items: flex-start;
    padding-bottom: var(--spacing-lg);
    border-bottom: 1px solid var(--border-color);
    margin-bottom: var(--spacing-lg);
}

.coaching-case-info h2 {
    margin: 0 0 var(--spacing-xs) 0;
    color: var(--primary);
}

.case-title-large {
    font-size: 1.1rem;
    margin: var(--spacing-sm) 0;
    color: var(--text-primary);
}

.coaching-meta {
    display: flex;
    gap: var(--spacing-md);
    font-size: 0.85rem;
    color: var(--text-secondary);
}

.coaching-sentiment-display {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--spacing-sm);
}

.coaching-sentiment-ring {
    width: 100px;
    height: 100px;
    position: relative;
    flex-shrink: 0;
}

.coaching-sentiment-ring svg {
    width: 100%;
    height: 100%;
}

.coaching-sentiment-ring.positive { color: var(--success); }
.coaching-sentiment-ring.neutral { color: var(--warning); }
.coaching-sentiment-ring.negative { color: var(--danger); }

.sentiment-source {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: 4px;
}

.ai-badge {
    font-size: 0.7rem;
    padding: 2px 8px;
    background: linear-gradient(135deg, rgba(0, 120, 212, 0.15), rgba(138, 43, 226, 0.15));
    border-radius: var(--radius-sm);
    color: var(--primary);
    font-weight: 500;
}

.confidence-label {
    font-size: 0.7rem;
    color: var(--text-tertiary);
}

.sentiment-center {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    text-align: center;
}

.sentiment-center .sentiment-score {
    display: block;
    font-size: 1.25rem;
    font-weight: 700;
}

.sentiment-center .sentiment-label {
    font-size: 0.7rem;
    text-transform: uppercase;
    color: var(--text-secondary);
}

.coaching-section {
    margin-bottom: var(--spacing-lg);
}

.coaching-section h3 {
    font-size: 1rem;
    margin-bottom: var(--spacing-md);
    color: var(--text-primary);
}

.concerns-section {
    background: rgba(244, 67, 54, 0.05);
    padding: var(--spacing-md);
    border-radius: var(--radius-md);
    border-left: 3px solid var(--danger);
}

.concern-item {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-sm);
}

.concern-text {
    font-style: italic;
    color: var(--text-secondary);
}

.phrases-list {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.phrase-tag {
    padding: 4px 12px;
    background: var(--bg-tertiary);
    border-radius: var(--radius-md);
    font-size: 0.85rem;
    font-style: italic;
}

.recommendations-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.recommendation-card {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    background: var(--bg-secondary);
    border-radius: var(--radius-md);
}

.rec-number {
    width: 28px;
    height: 28px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--primary);
    color: white;
    border-radius: 50%;
    font-weight: 600;
    font-size: 0.85rem;
    flex-shrink: 0;
}

.rec-content p {
    margin: 0;
    line-height: 1.5;
}

/* Structured recommendation card for coaching modal */
.recommendation-card.structured-rec {
    flex-direction: column;
    border: 1px solid var(--border-color);
    background: var(--bg-primary);
}

.recommendation-card.structured-rec .rec-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-sm);
    padding-bottom: var(--spacing-sm);
    border-bottom: 1px solid var(--border-color);
}

.rec-heading {
    margin: 0;
    font-size: 1rem;
    font-weight: 600;
    color: var(--text-primary);
}

.recommendation-card.structured-rec .rec-body {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.rec-block {
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--radius-sm);
    background: var(--bg-secondary);
}

.rec-block.observation {
    border-left: 3px solid var(--info);
}

.rec-block.why-matters {
    border-left: 3px solid var(--warning);
}

.rec-block.action {
    border-left: 3px solid var(--success);
    background: var(--bg-tertiary);
}

.rec-block-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    margin-bottom: var(--spacing-xs);
}

.rec-block-icon {
    font-size: 0.9rem;
}

.rec-block-title {
    font-weight: 600;
    font-size: 0.8rem;
    text-transform: uppercase;
    color: var(--text-secondary);
    letter-spacing: 0.5px;
}

.rec-block-content {
    margin: 0;
    line-height: 1.5;
    font-size: 0.9rem;
}

.rec-block.action .rec-block-content {
    font-weight: 500;
}

.timeline-insights-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.timeline-date {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    min-width: 60px;
}

.timeline-sentiment {
    font-size: 0.8rem;
    margin-left: auto;
}

.timeline-insight-text {
    margin: var(--spacing-xs) 0 0 0;
    font-size: 0.85rem;
    color: var(--text-secondary);
    line-height: 1.4;
    width: 100%;
}

.timeline-insight {
    display: flex;
    flex-wrap: wrap;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm);
    background: var(--bg-secondary);
    border-radius: var(--radius-sm);
}

.detected-phrases {
    width: 100%;
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-xs);
}

.phrase-chip {
    font-size: 0.75rem;
    padding: 2px 8px;
    background: rgba(255, 152, 0, 0.15);
    color: var(--warning);
    border-radius: var(--radius-sm);
    font-style: italic;
}

.starters-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.starter-card {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    background: linear-gradient(135deg, rgba(0, 120, 212, 0.05), rgba(0, 120, 212, 0.1));
    border-radius: var(--radius-md);
    border-left: 3px solid var(--primary);
}

.starter-icon {
    font-size: 1.25rem;
}

.starter-text {
    margin: 0;
    font-style: italic;
    line-height: 1.5;
}

.coaching-actions {
    display: flex;
    gap: var(--spacing-md);
    justify-content: flex-end;
    margin-top: var(--spacing-lg);
    padding-top: var(--spacing-lg);
    border-top: 1px solid var(--border-color);
}

.error-state {
    text-align: center;
    padding: var(--spacing-xl);
}

.error-icon {
    font-size: 3rem;
}

/* =============================================================================
   Status Indicator (Health Check)
   ============================================================================= */

.status-indicator {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 0.75rem;
}

.status-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
}

.status-dot.online { background-color: var(--accent-success); }
.status-dot.offline { background-color: var(--accent-danger); }
.status-dot.checking { background-color: var(--accent-warning); animation: pulse 1s infinite; }

@keyframes pulse {
    0%, 100% { opacity: 1; }
    50% { opacity: 0.5; }
}

/* =============================================================================
   Tabs
   ============================================================================= */

.tabs {
    display: flex;
    border-bottom: 1px solid var(--border-subtle);
    margin-bottom: var(--spacing-lg);
}

.tab {
    padding: var(--spacing-md) var(--spacing-lg);
    font-size: 0.875rem;
    font-weight: 500;
    color: var(--text-secondary);
    background: none;
    border: none;
    cursor: pointer;
    position: relative;
    transition: color var(--transition-fast);
}

.tab:hover {
    color: var(--text-primary);
}

.tab.active {
    color: var(--accent-primary);
}

.tab.active::after {
    content: '';
    position: absolute;
    bottom: -1px;
    left: 0;
    right: 0;
    height: 2px;
    background-color: var(--accent-primary);
}

.tab-content {
    display: none;
}

.tab-content.active {
    display: block;
}

/* =============================================================================
   Two Column Layout
   ============================================================================= */

.two-column {
    display: grid;
    grid-template-columns: 350px 1fr;
    gap: var(--spacing-xl);
}

/* Manager dashboard engineer detail - coaching takes majority of space */
.two-column.manager-engineer-detail {
    grid-template-columns: 1fr 320px;
}

.main-column {
    min-width: 0; /* Prevent overflow */
}

.sidebar {
    position: sticky;
    top: calc(60px + var(--spacing-lg));
    height: fit-content;
}

@media (max-width: 1024px) {
    .two-column {
        grid-template-columns: 1fr;
    }
}

/* =============================================================================
   Utility Classes
   ============================================================================= */

.text-center { text-align: center; }
.text-right { text-align: right; }
.text-muted { color: var(--text-tertiary); }
.text-small { font-size: 0.875rem; }
.text-xs { font-size: 0.75rem; }

.mt-sm { margin-top: var(--spacing-sm); }
.mt-md { margin-top: var(--spacing-md); }
.mt-lg { margin-top: var(--spacing-lg); }
.mb-sm { margin-bottom: var(--spacing-sm); }
.mb-md { margin-bottom: var(--spacing-md); }
.mb-lg { margin-bottom: var(--spacing-lg); }

.flex { display: flex; }
.flex-col { flex-direction: column; }
.items-center { align-items: center; }
.justify-between { justify-content: space-between; }
.gap-sm { gap: var(--spacing-sm); }
.gap-md { gap: var(--spacing-md); }

.hidden { display: none !important; }

/* Scrollbar Styling */
::-webkit-scrollbar {
    width: 8px;
    height: 8px;
}

::-webkit-scrollbar-track {
    background: var(--background-tertiary);
}

::-webkit-scrollbar-thumb {
    background: var(--border-strong);
    border-radius: 4px;
}

::-webkit-scrollbar-thumb:hover {
    background: var(--text-tertiary);
}
/* =============================================================================
   Analytics & Coaching Styles
   ============================================================================= */

/* Analytics Grid */
.analytics-grid {
    display: grid;
    grid-template-columns: 180px 1fr;
    gap: var(--spacing-xl);
    align-items: start;
}

@media (max-width: 768px) {
    .analytics-grid {
        grid-template-columns: 1fr;
    }
}

/* Score Circle */
.analytics-score-card {
    text-align: center;
}

.score-circle {
    width: 120px;
    height: 120px;
    border-radius: 50%;
    display: flex;
    align-items: center;
    justify-content: center;
    margin: 0 auto;
    border: 4px solid;
}

.score-circle.positive {
    background: rgba(16, 124, 16, 0.15);
    border-color: var(--accent-success);
}

.score-circle.neutral {
    background: rgba(255, 185, 0, 0.15);
    border-color: var(--accent-warning);
}

.score-circle.negative {
    background: rgba(209, 52, 56, 0.15);
    border-color: var(--accent-danger);
}

.score-value {
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text-primary);
}

.score-label {
    margin-top: var(--spacing-md);
    font-weight: 600;
    color: var(--text-primary);
}

.score-trend {
    font-size: 0.8rem;
}

/* Indicators List */
.indicators-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.indicator-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-tertiary);
    border-radius: var(--radius-md);
    border-left: 3px solid var(--accent-warning);
}

.indicator-item.highlight {
    background: rgba(255, 185, 0, 0.1);
}

.indicator-rank {
    width: 24px;
    height: 24px;
    border-radius: 50%;
    background: var(--accent-warning);
    color: #000;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 700;
    font-size: 0.8rem;
}

.indicator-text {
    flex: 1;
    color: var(--text-primary);
}

/* Coaching Cards */
.coaching-section {
    border-top: 1px solid var(--border-subtle);
    padding-top: var(--spacing-lg);
}

.coaching-cards {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.coaching-card {
    display: flex;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    background: var(--background-tertiary);
    border-radius: var(--radius-md);
    border-left: 3px solid var(--accent-primary);
}

.coaching-card.manager {
    border-left-color: var(--accent-secondary);
}

.coaching-icon {
    font-size: 1.5rem;
    flex-shrink: 0;
}

.coaching-content {
    flex: 1;
}

.coaching-issue {
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-xs);
}

.coaching-suggestion {
    color: var(--text-secondary);
    font-size: 0.9rem;
    line-height: 1.5;
}

/* Engineer Cards (Manager View) */
.engineer-card {
    cursor: pointer;
    transition: transform var(--transition-fast), box-shadow var(--transition-fast);
}

.engineer-card:hover {
    transform: translateY(-2px);
    box-shadow: var(--shadow-lg);
}

.engineer-avatar {
    width: 40px;
    height: 40px;
    border-radius: 50%;
    background: var(--accent-primary);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 0.9rem;
    flex-shrink: 0;
}

.engineer-avatar-large {
    width: 64px;
    height: 64px;
    border-radius: 50%;
    background: var(--accent-primary);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 1.25rem;
    flex-shrink: 0;
}

.engineer-sentiment-bar {
    height: 8px;
    background: var(--background-primary);
    border-radius: 4px;
    overflow: hidden;
    margin-top: var(--spacing-md);
}

.sentiment-fill {
    height: 100%;
    border-radius: 4px;
    transition: width var(--transition-normal);
}

.sentiment-fill.positive { background: var(--accent-success); }
.sentiment-fill.neutral { background: var(--accent-warning); }
.sentiment-fill.negative { background: var(--accent-danger); }

/* Case Breakdown */
.case-breakdown {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.breakdown-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 0.9rem;
}

.breakdown-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
}

.breakdown-dot.danger { background: var(--accent-danger); }
.breakdown-dot.warning { background: var(--accent-warning); }
.breakdown-dot.success { background: var(--accent-success); }

/* Critical Cases List */
.critical-cases-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.critical-case-item {
    padding: var(--spacing-sm);
    background: rgba(209, 52, 56, 0.1);
    border-radius: var(--radius-sm);
    border-left: 2px solid var(--accent-danger);
}

/* Talking Points */
.talking-points {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.talking-point {
    padding: var(--spacing-md);
    background: var(--background-secondary);
    border-radius: var(--radius-md);
    font-style: italic;
    color: var(--text-secondary);
    border-left: 3px solid var(--accent-secondary);
    line-height: 1.6;
}

/* =============================================================================
   Enterprise Manager Dashboard Styles
   ============================================================================= */

/* Date Range Selector */
.date-range-selector {
    display: flex;
    gap: var(--spacing-xs);
    background: var(--background-tertiary);
    padding: var(--spacing-xs);
    border-radius: var(--radius-lg);
}

.date-btn {
    padding: var(--spacing-sm) var(--spacing-md);
    background: transparent;
    border: none;
    color: var(--text-secondary);
    border-radius: var(--radius-md);
    cursor: pointer;
    font-weight: 500;
    font-size: 0.85rem;
    transition: all var(--transition-fast);
}

.date-btn:hover {
    background: var(--background-hover);
    color: var(--text-primary);
}

.date-btn.active {
    background: var(--accent-primary);
    color: white;
}

/* Team Summary Section */
.team-summary-section {
    margin-bottom: var(--spacing-xl);
}

.summary-grid {
    display: grid;
    grid-template-columns: 2fr 1fr;
    gap: var(--spacing-lg);
}

@media (max-width: 900px) {
    .summary-grid {
        grid-template-columns: 1fr;
    }
}

.summary-card {
    background: var(--glass-background);
    backdrop-filter: blur(12px);
    -webkit-backdrop-filter: blur(12px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    padding: var(--spacing-xl);
    box-shadow: var(--glass-shadow);
    transition: all var(--transition-slow);
    animation: fadeInUp 0.5s ease-out both;
}

.summary-card:first-child { animation-delay: 0.1s; }
.summary-card:nth-child(2) { animation-delay: 0.2s; }

.summary-card:hover {
    transform: translateY(-4px);
    box-shadow: var(--shadow-lg), var(--shadow-glow);
}

.summary-card.highlight {
    background: linear-gradient(135deg, var(--glass-background) 0%, rgba(0, 120, 212, 0.1) 100%);
    border: 1px solid rgba(0, 120, 212, 0.3);
}

.summary-card.highlight::before {
    content: '';
    position: absolute;
    top: 0;
    left: 0;
    right: 0;
    height: 4px;
    background: var(--gradient-primary);
    border-radius: var(--radius-xl) var(--radius-xl) 0 0;
}

.summary-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-lg);
}

.summary-icon {
    font-size: 1.25rem;
}

.summary-title {
    font-weight: 600;
    font-size: 1rem;
    color: var(--text-primary);
}

.summary-period {
    margin-left: auto;
    font-size: 0.8rem;
    color: var(--text-tertiary);
    background: var(--background-secondary);
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-sm);
}

/* Donut Chart */
.sentiment-chart-container {
    display: flex;
    align-items: center;
    gap: var(--spacing-xl);
}

.sentiment-donut {
    position: relative;
    width: 140px;
    height: 140px;
    flex-shrink: 0;
}

.donut-chart {
    width: 100%;
    height: 100%;
    transform: rotate(-90deg);
}

.donut-center {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    text-align: center;
}

.donut-value {
    display: block;
    font-size: 1.75rem;
    font-weight: 700;
    color: var(--text-primary);
}

.donut-label {
    display: block;
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin-top: 2px;
}

/* Chart Legend */
.chart-legend {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.legend-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
}

.legend-dot {
    width: 12px;
    height: 12px;
    border-radius: 50%;
}

.legend-dot.excellent { background: #107c10; }
.legend-dot.good { background: #ffb900; }
.legend-dot.opportunity { background: #0078d4; }

.legend-label {
    flex: 1;
    font-size: 0.85rem;
    color: var(--text-secondary);
}

.legend-value {
    font-weight: 600;
    color: var(--text-primary);
}

/* Glance Metrics */
.glance-metrics {
    display: flex;
    justify-content: space-around;
    padding-top: var(--spacing-md);
    gap: var(--spacing-md);
}

.glance-item {
    text-align: center;
    padding: var(--spacing-md);
    background: rgba(0, 120, 212, 0.05);
    border-radius: var(--radius-md);
    transition: all var(--transition-normal);
}

.glance-item:hover {
    background: rgba(0, 120, 212, 0.1);
    transform: scale(1.05);
}

.glance-value {
    display: block;
    font-size: 2.25rem;
    font-weight: 700;
    background: var(--gradient-primary);
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    line-height: 1;
}

/* CSAT score colors in glance metrics */
.glance-value.csat-good {
    background: none;
    -webkit-text-fill-color: var(--success-primary);
    color: var(--success-primary);
}

.glance-value.csat-neutral {
    background: none;
    -webkit-text-fill-color: var(--warning-primary);
    color: var(--warning-primary);
}

.glance-value.csat-poor {
    background: none;
    -webkit-text-fill-color: var(--danger-primary);
    color: var(--danger-primary);
}

.glance-label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin-top: var(--spacing-sm);
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

/* Modern Engineer Cards */
.team-section-header {
    margin-bottom: var(--spacing-lg);
    animation: fadeInUp 0.5s ease-out 0.3s both;
}

.team-section-header h3 {
    margin-bottom: var(--spacing-xs);
}

.engineer-cards-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.engineer-card-modern {
    display: flex;
    align-items: center;
    padding: var(--spacing-lg);
    background: var(--glass-background);
    backdrop-filter: blur(8px);
    -webkit-backdrop-filter: blur(8px);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: all var(--transition-slow);
    animation: slideInRight 0.4s ease-out both;
}

.engineer-card-modern:nth-child(1) { animation-delay: 0.1s; }
.engineer-card-modern:nth-child(2) { animation-delay: 0.15s; }
.engineer-card-modern:nth-child(3) { animation-delay: 0.2s; }
.engineer-card-modern:nth-child(4) { animation-delay: 0.25s; }
.engineer-card-modern:nth-child(5) { animation-delay: 0.3s; }

.engineer-card-modern:hover {
    background: rgba(0, 120, 212, 0.1);
    border-color: var(--accent-primary);
    transform: translateX(8px) scale(1.01);
    box-shadow: var(--shadow-lg), var(--shadow-glow);
}

.eng-card-left {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    flex: 0 0 280px;
}

.engineer-avatar-modern {
    width: 52px;
    height: 52px;
    border-radius: 50%;
    background: var(--gradient-primary);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 1.1rem;
    flex-shrink: 0;
    box-shadow: 0 4px 12px rgba(0, 120, 212, 0.3);
    transition: all var(--transition-normal);
}

.engineer-card-modern:hover .engineer-avatar-modern {
    transform: scale(1.1);
    box-shadow: 0 6px 16px rgba(0, 120, 212, 0.4);
}

.eng-card-info {
    flex: 1;
}

.eng-card-name {
    font-weight: 600;
    font-size: 1rem;
    color: var(--text-primary);
    margin-bottom: 2px;
}

.eng-card-meta {
    font-size: 0.8rem;
    color: var(--text-tertiary);
}

.eng-card-middle {
    flex: 1;
    padding: 0 var(--spacing-xl);
}

.eng-sentiment-visual {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-sm);
}

.eng-sentiment-bar-bg {
    flex: 1;
    height: 8px;
    background: var(--background-primary);
    border-radius: 4px;
    overflow: hidden;
}

.eng-sentiment-bar-fill {
    height: 100%;
    border-radius: 4px;
    transition: width var(--transition-normal);
}

.eng-sentiment-bar-fill.positive { background: linear-gradient(90deg, #107c10 0%, #2ecc71 100%); }
.eng-sentiment-bar-fill.neutral { background: linear-gradient(90deg, #f39c12 0%, #ffb900 100%); }
.eng-sentiment-bar-fill.negative { background: linear-gradient(90deg, #0078d4 0%, #50e6ff 100%); }

.eng-sentiment-value {
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--text-primary);
    min-width: 45px;
}

.eng-case-dots {
    display: flex;
    gap: 4px;
    align-items: center;
}

.case-dot {
    width: 8px;
    height: 8px;
    border-radius: 50%;
    background: var(--background-secondary);
}

.case-dot.positive { background: var(--accent-success); }
.case-dot.neutral { background: var(--accent-warning); }
.case-dot.negative { background: var(--accent-primary); }

.case-dot-more {
    font-size: 0.7rem;
    color: var(--text-tertiary);
    margin-left: 4px;
}

.eng-card-right {
    display: flex;
    flex-direction: column;
    align-items: flex-end;
    gap: var(--spacing-sm);
    min-width: 160px;
}

.status-badge {
    padding: var(--spacing-xs) var(--spacing-md);
    border-radius: var(--radius-lg);
    font-size: 0.75rem;
    font-weight: 600;
}

.badge-excellent {
    background: rgba(16, 124, 16, 0.15);
    color: #2ecc71;
    border: 1px solid rgba(16, 124, 16, 0.3);
}

.badge-good {
    background: rgba(255, 185, 0, 0.15);
    color: #ffb900;
    border: 1px solid rgba(255, 185, 0, 0.3);
}

.badge-opportunity {
    background: rgba(0, 120, 212, 0.15);
    color: #50e6ff;
    border: 1px solid rgba(0, 120, 212, 0.3);
}

.view-insights {
    font-size: 0.8rem;
    color: var(--accent-primary);
    opacity: 0;
    transition: opacity var(--transition-fast);
}

.engineer-card-modern:hover .view-insights {
    opacity: 1;
}

/* Engineer Profile Header */
.engineer-profile-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-lg);
}

.engineer-avatar-xl {
    width: 80px;
    height: 80px;
    border-radius: 50%;
    background: linear-gradient(135deg, var(--accent-primary) 0%, #106ebe 100%);
    color: white;
    display: flex;
    align-items: center;
    justify-content: center;
    font-weight: 600;
    font-size: 1.5rem;
    flex-shrink: 0;
    box-shadow: var(--shadow-md);
}

.engineer-profile-info {
    flex: 1;
}

.engineer-profile-info h1 {
    margin-bottom: var(--spacing-xs);
}

.profile-badges {
    display: flex;
    gap: var(--spacing-sm);
    margin-top: var(--spacing-sm);
}

.period-badge {
    background: var(--background-tertiary);
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
    color: var(--text-secondary);
}

.achievement-badge {
    background: rgba(16, 124, 16, 0.2);
    color: #2ecc71;
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-sm);
    font-size: 0.75rem;
    font-weight: 600;
}

.achievement-badge.success {
    background: rgba(16, 124, 16, 0.2);
    color: #2ecc71;
}

.achievement-badge.warning {
    background: rgba(255, 193, 7, 0.2);
    color: #ffc107;
}

.achievement-badge.danger {
    background: rgba(231, 76, 60, 0.2);
    color: #e74c3c;
}

.achievement-badge.neutral {
    background: rgba(127, 140, 141, 0.2);
    color: #95a5a6;
}

/* Profile Score Ring */
.profile-score {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--spacing-xs);
}

.score-ring {
    position: relative;
    width: 90px;
    height: 90px;
}

.score-ring svg {
    width: 100%;
    height: 100%;
}

.score-ring.positive { color: var(--accent-success); }
.score-ring.neutral { color: var(--accent-warning); }
.score-ring.negative { color: var(--accent-primary); }

.score-text {
    position: absolute;
    top: 50%;
    left: 50%;
    transform: translate(-50%, -50%);
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text-primary);
}

.score-label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
}

/* Trend Card */
.trend-card {
    background: var(--background-card);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
}

.trend-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    margin-bottom: var(--spacing-lg);
}

.trend-header h3 {
    margin: 0;
}

.trend-period {
    font-size: 0.8rem;
    color: var(--text-tertiary);
}

.trend-chart-container {
    background: var(--background-secondary);
    border-radius: var(--radius-md);
    padding: var(--spacing-md);
    margin-bottom: var(--spacing-lg);
    overflow: hidden;
}

.trend-chart-svg {
    width: 100%;
    height: auto;
    max-height: 150px;
}

.trend-chart-svg .chart-label {
    fill: var(--text-tertiary);
    font-size: 10px;
}

.trend-summary {
    display: flex;
    justify-content: space-around;
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
}

.trend-stat {
    text-align: center;
}

.trend-stat-value {
    display: block;
    font-size: 1.25rem;
    font-weight: 700;
    color: var(--text-primary);
}

.trend-stat-value.positive { color: #2ecc71; }
.trend-stat-value.negative { color: var(--accent-primary); }

.trend-stat-label {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin-top: 2px;
}

/* Coaching Main Card */
.coaching-card-main {
    background: var(--background-card);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
}

.coaching-header {
    margin-bottom: var(--spacing-lg);
}

.coaching-header h3 {
    margin-bottom: var(--spacing-xs);
}

.coaching-insights-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-lg);
}

.coaching-insight-card {
    background: var(--background-secondary);
    border-radius: var(--radius-md);
    padding: var(--spacing-lg);
    border-left: 4px solid var(--accent-primary);
}

.insight-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.insight-icon {
    font-size: 1.25rem;
}

.insight-category {
    font-weight: 600;
    color: var(--accent-secondary);
    font-size: 0.85rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
}

.insight-case-ref {
    margin-left: auto;
    font-size: 0.75rem;
    color: var(--text-tertiary);
    background: var(--background-tertiary);
    padding: 2px 8px;
    border-radius: var(--radius-sm);
}

.insight-observation,
.insight-suggestion,
.insight-example {
    font-size: 0.9rem;
    line-height: 1.6;
    margin-bottom: var(--spacing-sm);
}

.insight-observation {
    color: var(--text-secondary);
}

.insight-suggestion {
    color: var(--text-primary);
}

.insight-example {
    background: var(--background-tertiary);
    padding: var(--spacing-sm) var(--spacing-md);
    border-radius: var(--radius-sm);
    color: var(--accent-secondary);
    font-style: italic;
    margin-bottom: 0;
}

/* No Coaching Needed */
.no-coaching-needed {
    text-align: center;
    padding: var(--spacing-xl);
}

.no-coaching-needed .success-icon {
    font-size: 3rem;
    display: block;
    margin-bottom: var(--spacing-md);
}

.no-coaching-needed h4 {
    color: #2ecc71;
    margin-bottom: var(--spacing-sm);
}

/* Conversation Guide */
.conversation-guide {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.guide-section {
    padding: var(--spacing-md);
    background: var(--background-secondary);
    border-radius: var(--radius-md);
    border-left: 3px solid var(--border-subtle);
}

.guide-section.positive { border-left-color: #2ecc71; }
.guide-section.neutral { border-left-color: var(--accent-warning); }
.guide-section.supportive { border-left-color: var(--accent-primary); }
.guide-section.discussion { border-left-color: var(--accent-secondary); }
.guide-section.closing { border-left-color: #9b59b6; }

.guide-section h4 {
    margin-bottom: var(--spacing-sm);
    font-size: 0.9rem;
}

.guide-section p {
    font-style: italic;
    color: var(--text-secondary);
    margin: 0;
    line-height: 1.6;
}

.guide-section ul {
    margin: var(--spacing-sm) 0 0 var(--spacing-lg);
    color: var(--text-secondary);
}

.guide-section li {
    margin-bottom: var(--spacing-xs);
}

/* Distribution Visual */
.distribution-visual {
    padding-top: var(--spacing-sm);
}

.dist-bar {
    display: flex;
    height: 20px;
    border-radius: var(--radius-sm);
    overflow: hidden;
    background: var(--background-secondary);
}

.dist-segment {
    transition: width var(--transition-normal);
}

.dist-segment.excellent { background: linear-gradient(90deg, #107c10, #2ecc71); }
.dist-segment.good { background: linear-gradient(90deg, #f39c12, #ffb900); }
.dist-segment.opportunity { background: linear-gradient(90deg, #0078d4, #50e6ff); }

.dist-legend {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
    margin-top: var(--spacing-md);
}

.dist-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    font-size: 0.85rem;
}

.dist-dot {
    width: 10px;
    height: 10px;
    border-radius: 50%;
}

.dist-dot.excellent { background: #2ecc71; }
.dist-dot.good { background: #ffb900; }
.dist-dot.opportunity { background: #50e6ff; }

/* Strengths List */
.strengths-list {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.strength-item {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm);
    background: var(--background-secondary);
    border-radius: var(--radius-sm);
}

.strength-icon {
    font-size: 1.1rem;
}

.strength-text {
    font-size: 0.85rem;
    color: var(--text-secondary);
}

/* Quick Stats */
.quick-stats {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.stat-row {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-xs) 0;
    border-bottom: 1px solid var(--border-subtle);
}

.stat-row:last-child {
    border-bottom: none;
}

.stat-label {
    font-size: 0.85rem;
    color: var(--text-tertiary);
}

.stat-value {
    font-weight: 600;
    color: var(--text-primary);
}

/* Responsive Adjustments */
@media (max-width: 768px) {
    .engineer-card-modern {
        flex-direction: column;
        align-items: flex-start;
        gap: var(--spacing-md);
    }
    
    .eng-card-left {
        flex: none;
        width: 100%;
    }
    
    .eng-card-middle {
        width: 100%;
        padding: 0;
    }
    
    .eng-card-right {
        width: 100%;
        flex-direction: row;
        justify-content: space-between;
    }
    
    .engineer-profile-header {
        flex-direction: column;
        text-align: center;
    }
    
    .profile-score {
        margin-top: var(--spacing-md);
    }
    
    .trend-summary {
        flex-wrap: wrap;
        gap: var(--spacing-md);
    }
    
    .sentiment-chart-container {
        flex-direction: column;
    }
}

/* =============================================================================
   Feedback System Styles
   ============================================================================= */

/* Feedback Button in Nav */
.feedback-trigger {
    margin-left: var(--spacing-md);
}

.feedback-btn {
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-tertiary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-lg);
    color: var(--text-secondary);
    cursor: pointer;
    transition: all var(--transition-fast);
    font-size: 0.85rem;
}

.feedback-btn:hover {
    background: var(--accent-primary);
    border-color: var(--accent-primary);
    color: white;
}

.feedback-icon {
    font-size: 1rem;
}

/* Modal Overlay */
.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.7);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    padding: var(--spacing-lg);
}

.modal-overlay.hidden {
    display: none;
}

/* Modal Content */
.modal-content {
    background: var(--background-card);
    border-radius: var(--radius-lg);
    max-width: 500px;
    width: 100%;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: var(--shadow-lg);
    border: 1px solid var(--border-subtle);
}

.modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-lg);
    border-bottom: 1px solid var(--border-subtle);
}

.modal-header h3 {
    margin: 0;
    font-size: 1.25rem;
}

.modal-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    color: var(--text-tertiary);
    cursor: pointer;
    padding: 0;
    line-height: 1;
    transition: color var(--transition-fast);
}

.modal-close:hover {
    color: var(--text-primary);
}

.modal-body {
    padding: var(--spacing-lg);
}

.modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: var(--spacing-md);
    padding: var(--spacing-lg);
    border-top: 1px solid var(--border-subtle);
}

/* Feedback Rating Buttons */
.feedback-rating {
    display: flex;
    gap: var(--spacing-lg);
    justify-content: center;
}

.rating-btn {
    display: flex;
    flex-direction: column;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-lg) var(--spacing-xl);
    background: var(--background-secondary);
    border: 2px solid var(--border-subtle);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: all var(--transition-fast);
    min-width: 120px;
}

.rating-btn:hover {
    border-color: var(--accent-primary);
    background: var(--background-tertiary);
}

.rating-btn.selected {
    border-color: var(--accent-primary);
    background: rgba(0, 120, 212, 0.15);
}

.rating-btn.selected[data-rating="positive"] {
    border-color: var(--accent-success);
    background: rgba(16, 124, 16, 0.15);
}

.rating-btn.selected[data-rating="negative"] {
    border-color: var(--accent-warning);
    background: rgba(255, 185, 0, 0.15);
}

.rating-icon {
    font-size: 2.5rem;
}

.rating-label {
    font-size: 0.9rem;
    color: var(--text-secondary);
    font-weight: 500;
}

/* Feedback Form Elements */
.feedback-comment label,
.feedback-category label {
    display: block;
    margin-bottom: var(--spacing-sm);
    font-size: 0.9rem;
    color: var(--text-secondary);
}

.feedback-comment textarea {
    width: 100%;
    padding: var(--spacing-md);
    background: var(--background-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-family: inherit;
    font-size: 0.9rem;
    resize: vertical;
    min-height: 100px;
}

.feedback-comment textarea:focus {
    outline: none;
    border-color: var(--accent-primary);
}

.feedback-category select {
    width: 100%;
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-size: 0.9rem;
    cursor: pointer;
}

.feedback-category select:focus {
    outline: none;
    border-color: var(--accent-primary);
}

/* Toast Notifications */
.toast-notification {
    position: fixed;
    bottom: var(--spacing-xl);
    right: var(--spacing-xl);
    padding: var(--spacing-md) var(--spacing-lg);
    background: var(--background-card);
    border-radius: var(--radius-md);
    box-shadow: var(--shadow-lg);
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    z-index: 1100;
    animation: toast-slide-in 0.3s ease;
    border-left: 4px solid var(--accent-primary);
}

.toast-notification.toast-success {
    border-left-color: var(--accent-success);
}

.toast-notification.toast-error {
    border-left-color: var(--accent-danger);
}

.toast-notification.toast-fade-out {
    animation: toast-fade-out 0.3s ease forwards;
}

@keyframes toast-slide-in {
    from {
        transform: translateX(100%);
        opacity: 0;
    }
    to {
        transform: translateX(0);
        opacity: 1;
    }
}

@keyframes toast-fade-out {
    from {
        transform: translateX(0);
        opacity: 1;
    }
    to {
        transform: translateX(100%);
        opacity: 0;
    }
}

.toast-message {
    color: var(--text-primary);
    font-size: 0.9rem;
}

.toast-close {
    background: none;
    border: none;
    color: var(--text-tertiary);
    font-size: 1.25rem;
    cursor: pointer;
    padding: 0;
    line-height: 1;
}

.toast-close:hover {
    color: var(--text-primary);
}

/* =============================================================================
   Staleness Indicators & Case Summary Badges (for fast endpoints)
   ============================================================================= */

.staleness-warning {
    display: inline-block;
    font-size: 0.7rem;
    color: var(--accent-danger);
    background: rgba(209, 52, 56, 0.1);
    padding: 2px 6px;
    border-radius: 3px;
    margin-top: 4px;
}

.staleness-caution {
    display: inline-block;
    font-size: 0.7rem;
    color: var(--accent-warning);
    background: rgba(255, 185, 0, 0.1);
    padding: 2px 6px;
    border-radius: 3px;
    margin-top: 4px;
}

.eng-case-summary {
    display: flex;
    gap: 8px;
    align-items: center;
    flex-wrap: wrap;
}

.case-count-badge {
    font-size: 0.75rem;
    padding: 2px 8px;
    border-radius: 10px;
    background: var(--background-secondary);
    color: var(--text-secondary);
}

.case-count-badge.resolved {
    background: rgba(16, 124, 16, 0.15);
    color: var(--accent-success);
}

/* =============================================================================
   Engineer Detail - Case Summary Cards
   ============================================================================= */

.case-summary-row {
    display: grid;
    grid-template-columns: repeat(3, 1fr);
    gap: var(--spacing-lg);
}

.case-summary-card {
    background: var(--background-secondary);
    border-radius: var(--radius-lg);
    padding: var(--spacing-lg);
    text-align: center;
    border: 1px solid var(--border-subtle);
}

.case-summary-card.active {
    border-left: 4px solid var(--accent-primary);
}

.case-summary-card.resolved {
    border-left: 4px solid var(--accent-success);
}

.case-summary-card.total {
    border-left: 4px solid var(--text-tertiary);
}

.case-summary-card .summary-number {
    font-size: 2.5rem;
    font-weight: 700;
    color: var(--text-primary);
    line-height: 1;
}

.case-summary-card.active .summary-number {
    color: var(--accent-primary);
}

.case-summary-card.resolved .summary-number {
    color: var(--accent-success);
}

.case-summary-card .summary-label {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-secondary);
    margin-top: var(--spacing-sm);
}

.case-summary-card .summary-detail {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin-top: var(--spacing-xs);
}

@media (max-width: 768px) {
    .case-summary-row {
        grid-template-columns: 1fr;
    }
}

/* Resolved cases table styling */
.resolved-table tbody tr {
    opacity: 0.8;
}

.resolved-table tbody tr:hover {
    opacity: 1;
}

.resolved-row td {
    color: var(--text-secondary);
}

/* CSAT Feedback Badges for Resolved Cases */
.csat-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 4px 8px;
    border-radius: var(--radius-md);
    font-size: 0.8rem;
    font-weight: 500;
}

.csat-badge.csat-good {
    background: rgba(16, 124, 16, 0.15);
    color: var(--success-primary);
    border: 1px solid rgba(16, 124, 16, 0.3);
}

.csat-badge.csat-neutral {
    background: rgba(255, 185, 0, 0.15);
    color: var(--warning-primary);
    border: 1px solid rgba(255, 185, 0, 0.3);
}

.csat-badge.csat-poor {
    background: rgba(209, 52, 56, 0.15);
    color: var(--danger-primary);
    border: 1px solid rgba(209, 52, 56, 0.3);
}

.csat-badge.csat-none,
.csat-badge.csat-pending {
    background: var(--background-tertiary);
    color: var(--text-tertiary);
    border: 1px solid var(--border-subtle);
}

.csat-stars {
    font-size: 0.7rem;
    letter-spacing: -1px;
}

.csat-badge.csat-good .csat-stars {
    color: var(--success-primary);
}

.csat-badge.csat-neutral .csat-stars {
    color: var(--warning-primary);
}

.csat-badge.csat-poor .csat-stars {
    color: var(--danger-primary);
}

/* Badge for engineers with no active cases */
.badge-neutral {
    background: var(--background-tertiary);
    color: var(--text-tertiary);
}

/* =============================================================================
   FILTER BAR - Premium Search & Filter Experience
   ============================================================================= */

.filter-bar {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-md);
    padding: var(--spacing-lg);
    background: var(--glass-background);
    backdrop-filter: blur(var(--glass-blur));
    -webkit-backdrop-filter: blur(var(--glass-blur));
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-xl);
    margin-bottom: var(--spacing-xl);
    animation: fadeInUp 0.5s ease-out;
}

.filter-group {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-xs);
    min-width: 150px;
    flex: 1;
}

.filter-group.search-group {
    flex: 2;
    min-width: 250px;
}

.filter-label {
    font-size: 0.7rem;
    font-weight: 600;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-tertiary);
}

.filter-input {
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-tertiary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-size: 0.875rem;
    transition: all var(--transition-fast);
}

.filter-input:focus {
    outline: none;
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.filter-input::placeholder {
    color: var(--text-tertiary);
}

.search-input-wrapper {
    position: relative;
}

.search-input-wrapper .search-icon {
    position: absolute;
    left: var(--spacing-md);
    top: 50%;
    transform: translateY(-50%);
    color: var(--text-tertiary);
    font-size: 1rem;
    pointer-events: none;
}

.search-input-wrapper .filter-input {
    padding-left: 40px;
}

.filter-select {
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-tertiary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    color: var(--text-primary);
    font-size: 0.875rem;
    cursor: pointer;
    transition: all var(--transition-fast);
    appearance: none;
    background-image: url("data:image/svg+xml,%3Csvg xmlns='http://www.w3.org/2000/svg' width='12' height='12' viewBox='0 0 12 12'%3E%3Cpath fill='%23888' d='M6 8L1 3h10z'/%3E%3C/svg%3E");
    background-repeat: no-repeat;
    background-position: right 12px center;
    padding-right: 32px;
}

.filter-select:focus {
    outline: none;
    border-color: var(--accent-primary);
    box-shadow: 0 0 0 3px var(--accent-primary-glow);
}

.filter-actions {
    display: flex;
    align-items: flex-end;
    gap: var(--spacing-sm);
}

.filter-btn {
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-hover);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-md);
    color: var(--text-secondary);
    font-size: 0.8rem;
    cursor: pointer;
    transition: all var(--transition-fast);
    display: flex;
    align-items: center;
    gap: var(--spacing-xs);
}

.filter-btn:hover {
    background: var(--accent-primary);
    border-color: var(--accent-primary);
    color: white;
}

.filter-btn.active {
    background: var(--accent-primary);
    border-color: var(--accent-primary);
    color: white;
}

.filter-badge {
    display: inline-flex;
    align-items: center;
    justify-content: center;
    min-width: 18px;
    height: 18px;
    padding: 0 5px;
    background: var(--accent-danger);
    color: white;
    font-size: 0.65rem;
    font-weight: 700;
    border-radius: var(--radius-full);
}

/* Quick Filter Pills */
.quick-filters {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
}

.quick-filter-pill {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: 6px 14px;
    background: var(--glass-background-light);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-full);
    font-size: 0.8rem;
    color: var(--text-secondary);
    cursor: pointer;
    transition: all var(--transition-fast);
}

.quick-filter-pill:hover {
    background: var(--background-hover);
    border-color: var(--accent-primary);
    color: var(--text-primary);
}

.quick-filter-pill.active {
    background: var(--accent-primary);
    border-color: var(--accent-primary);
    color: white;
}

.quick-filter-pill .count {
    font-weight: 700;
}

/* =============================================================================
   EXPORT MODAL - Premium Design
   ============================================================================= */

.export-modal {
    max-width: 480px;
}

.export-options {
    display: flex;
    flex-direction: column;
    gap: var(--spacing-md);
}

.export-option {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-lg);
    background: var(--background-tertiary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-lg);
    cursor: pointer;
    transition: all var(--transition-normal);
}

.export-option:hover {
    background: var(--background-hover);
    border-color: var(--accent-primary);
    transform: translateX(4px);
    box-shadow: var(--shadow-md);
}

.export-icon {
    width: 48px;
    height: 48px;
    display: flex;
    align-items: center;
    justify-content: center;
    background: var(--gradient-primary);
    border-radius: var(--radius-md);
    font-size: 1.25rem;
    font-weight: 700;
    color: white;
}

.export-info {
    flex: 1;
}

.export-info h4 {
    margin: 0 0 4px 0;
    font-size: 1rem;
    color: var(--text-primary);
}

.export-info p {
    margin: 0;
    font-size: 0.8rem;
    color: var(--text-tertiary);
}

.export-arrow {
    font-size: 1.25rem;
    color: var(--text-tertiary);
    transition: all var(--transition-fast);
}

.export-option:hover .export-arrow {
    color: var(--accent-primary);
    transform: translateX(4px);
}

.export-range {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    padding: var(--spacing-md);
    background: var(--background-tertiary);
    border-radius: var(--radius-md);
}

.export-range label {
    font-size: 0.875rem;
    color: var(--text-secondary);
    white-space: nowrap;
}

.export-range select {
    flex: 1;
    padding: var(--spacing-sm) var(--spacing-md);
    background: var(--background-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-sm);
    color: var(--text-primary);
    font-size: 0.875rem;
}

/* =============================================================================
   APP FOOTER - Premium Design
   ============================================================================= */

.app-footer {
    text-align: center;
    padding: var(--spacing-2xl) var(--spacing-xl);
    border-top: 1px solid var(--border-subtle);
    margin-top: var(--spacing-3xl);
    background: var(--gradient-mesh);
    position: relative;
    z-index: 1;
}

.footer-content {
    max-width: 600px;
    margin: 0 auto;
}

.footer-brand {
    font-size: 0.9rem;
    font-weight: 600;
    color: var(--text-primary);
    margin-bottom: var(--spacing-xs);
}

.footer-tagline {
    font-size: 0.75rem;
    color: var(--text-tertiary);
    margin-bottom: var(--spacing-md);
}

.footer-tech {
    display: flex;
    justify-content: center;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
}

.tech-badge {
    display: inline-flex;
    align-items: center;
    padding: 4px 12px;
    background: var(--glass-background-light);
    border: 1px solid var(--glass-border);
    border-radius: var(--radius-full);
    font-size: 0.7rem;
    color: var(--text-secondary);
    font-weight: 500;
}

/* =============================================================================
   MOBILE RESPONSIVENESS - Complete Overhaul
   ============================================================================= */

@media (max-width: 1024px) {
    .main-content {
        padding: var(--spacing-lg);
    }
    
    .card-grid {
        grid-template-columns: repeat(auto-fill, minmax(280px, 1fr));
    }
    
    .metrics-row {
        grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
    }
    
    .two-column {
        flex-direction: column;
    }
    
    .sidebar {
        width: 100%;
        order: 2;
    }
    
    .main-column {
        order: 1;
    }
}

@media (max-width: 768px) {
    /* Navigation */
    .top-nav {
        padding: var(--spacing-sm) var(--spacing-md);
    }
    
    .nav-product-name {
        font-size: 1rem;
    }
    
    .nav-badge-beta {
        display: none;
    }
    
    .nav-actions {
        gap: var(--spacing-sm);
    }
    
    .status-indicator .status-text {
        display: none;
    }
    
    .feedback-trigger {
        margin-left: var(--spacing-sm);
    }
    
    .feedback-label {
        display: none;
    }
    
    /* Main Content */
    .main-content {
        padding: var(--spacing-md);
    }
    
    .content-header h1 {
        font-size: 1.75rem;
    }
    
    /* Filter Bar */
    .filter-bar {
        flex-direction: column;
        padding: var(--spacing-md);
    }
    
    .filter-group {
        width: 100%;
        min-width: auto;
    }
    
    .filter-group.search-group {
        min-width: auto;
    }
    
    .filter-actions {
        width: 100%;
        justify-content: space-between;
    }
    
    /* Metrics */
    .metrics-row {
        grid-template-columns: repeat(2, 1fr);
        gap: var(--spacing-sm);
    }
    
    .metric-card {
        padding: var(--spacing-md);
    }
    
    .metric-value {
        font-size: 2rem;
    }
    
    /* Tables - Horizontal Scroll */
    .table-container {
        overflow-x: auto;
        -webkit-overflow-scrolling: touch;
    }
    
    table {
        min-width: 600px;
    }
    
    th, td {
        padding: var(--spacing-sm);
        font-size: 0.8rem;
    }
    
    /* Cards */
    .card {
        padding: var(--spacing-md);
    }
    
    .card-grid {
        grid-template-columns: 1fr;
        gap: var(--spacing-md);
    }
    
    /* Hero */
    .hero {
        padding: var(--spacing-xl) var(--spacing-md);
    }
    
    .hero h1 {
        font-size: 2rem;
    }
    
    .hero-buttons {
        flex-direction: column;
        gap: var(--spacing-md);
    }
    
    .mode-card {
        padding: var(--spacing-lg);
    }
    
    /* Summary Grid */
    .summary-grid {
        grid-template-columns: 1fr;
    }
    
    .glance-metrics {
        grid-template-columns: repeat(2, 1fr);
    }
    
    /* Analysis Section */
    .analysis-header {
        flex-direction: column;
        text-align: center;
    }
    
    .analysis-score {
        font-size: 2.5rem;
    }
    
    /* Chat */
    .chat-container {
        height: 400px;
    }
    
    /* Timeline */
    .timeline {
        padding-left: var(--spacing-lg);
    }
    
    /* Modal */
    .modal-overlay {
        padding: var(--spacing-md);
        align-items: flex-end;
    }
    
    .modal-content {
        max-height: 85vh;
        border-radius: var(--radius-xl) var(--radius-xl) 0 0;
    }
    
    /* Footer */
    .app-footer {
        padding: var(--spacing-xl) var(--spacing-md);
    }
    
    .footer-tech {
        flex-direction: column;
        align-items: center;
    }
}

@media (max-width: 480px) {
    /* Extra Small Screens */
    .top-nav {
        padding: var(--spacing-xs) var(--spacing-sm);
    }
    
    .nav-logo-icon {
        font-size: 1.25rem;
    }
    
    .theme-toggle-nav {
        width: 36px;
        height: 36px;
        font-size: 0.9rem;
    }
    
    .main-content {
        padding: var(--spacing-sm);
    }
    
    .content-header h1 {
        font-size: 1.5rem;
    }
    
    .metrics-row {
        grid-template-columns: 1fr 1fr;
    }
    
    .metric-value {
        font-size: 1.75rem;
    }
    
    .metric-label {
        font-size: 0.7rem;
    }
    
    .hero h1 {
        font-size: 1.75rem;
    }
    
    .hero .subtitle {
        font-size: 0.9rem;
    }
    
    .mode-icon {
        font-size: 2rem;
    }
    
    .quick-filters {
        overflow-x: auto;
        flex-wrap: nowrap;
        padding-bottom: var(--spacing-sm);
        margin: 0 calc(-1 * var(--spacing-sm));
        padding: 0 var(--spacing-sm) var(--spacing-sm);
    }
    
    .quick-filter-pill {
        flex-shrink: 0;
    }
    
    .breadcrumb {
        padding: var(--spacing-sm) var(--spacing-md);
        font-size: 0.75rem;
    }
}

/* Touch-Friendly Enhancements */
@media (hover: none) and (pointer: coarse) {
    .btn, .card-clickable, .mode-card, .engineer-card-modern, 
    .quick-filter-pill, .filter-btn, .export-option, .mobile-menu-item {
        min-height: 44px;
    }
    
    .filter-input, .filter-select {
        min-height: 44px;
        font-size: 16px; /* Prevent zoom on iOS */
    }
    
    /* Remove hover effects on touch */
    .card:hover {
        transform: none;
    }
    
    .btn:hover {
        transform: none;
    }
    
    /* Add active states instead */
    .card-clickable:active {
        transform: scale(0.98);
        opacity: 0.9;
    }
    
    .btn:active {
        transform: scale(0.95);
    }
}

/* Safe Area Insets for Notched Devices */
@supports (padding-top: env(safe-area-inset-top)) {
    .top-nav {
        padding-top: max(var(--spacing-sm), env(safe-area-inset-top));
    }
    
    .mobile-menu {
        padding-top: env(safe-area-inset-top);
        padding-left: env(safe-area-inset-left);
    }
    
    .app-footer {
        padding-bottom: max(var(--spacing-xl), env(safe-area-inset-bottom));
    }
}

/* =============================================================================
   WOW EFFECTS - Premium Visual Enhancements
   ============================================================================= */

/* Gradient Text Animation */
.gradient-text-animated {
    background: linear-gradient(90deg, var(--accent-primary), var(--accent-secondary), var(--accent-purple), var(--accent-primary));
    background-size: 300% 100%;
    -webkit-background-clip: text;
    -webkit-text-fill-color: transparent;
    background-clip: text;
    animation: textGradient 4s ease-in-out infinite;
}

/* 3D Card Effect */
.card-3d {
    perspective: 1000px;
    transform-style: preserve-3d;
}

.card-3d-inner {
    transition: transform var(--transition-slow);
    transform-style: preserve-3d;
}

.card-3d:hover .card-3d-inner {
    transform: rotateY(5deg) rotateX(2deg) translateZ(20px);
}

/* Neon Border Effect */
.neon-border {
    position: relative;
}

.neon-border::before {
    content: '';
    position: absolute;
    inset: -2px;
    background: linear-gradient(45deg, var(--accent-primary), var(--accent-secondary), var(--accent-purple), var(--accent-success));
    border-radius: inherit;
    z-index: -1;
    opacity: 0;
    filter: blur(8px);
    transition: opacity var(--transition-normal);
}

.neon-border:hover::before {
    opacity: 0.7;
}

/* Morphing Background */
.morph-bg {
    position: absolute;
    width: 200px;
    height: 200px;
    background: var(--gradient-primary);
    opacity: 0.2;
    filter: blur(40px);
    animation: morphBlob 8s ease-in-out infinite;
}

/* Premium Glow Button */
.btn-glow {
    position: relative;
    overflow: visible;
}

.btn-glow::before {
    content: '';
    position: absolute;
    inset: -4px;
    background: inherit;
    filter: blur(15px);
    opacity: 0;
    z-index: -1;
    transition: opacity var(--transition-normal);
}

.btn-glow:hover::before {
    opacity: 0.6;
}

/* Floating Animation for Cards */
.float-animation {
    animation: float 6s ease-in-out infinite;
}

/* Success Celebration */
.success-celebration {
    position: fixed;
    top: 0;
    left: 0;
    width: 100%;
    height: 100%;
    pointer-events: none;
    z-index: var(--z-toast);
}

.confetti-piece {
    position: absolute;
    width: 10px;
    height: 10px;
    animation: confetti-fall 3s ease-out forwards;
}

/* Micro-Interaction: Hover Lift */
.hover-lift {
    transition: transform var(--transition-normal), box-shadow var(--transition-normal);
}

.hover-lift:hover {
    transform: translateY(-8px);
    box-shadow: var(--shadow-xl);
}

/* Pulse Ring Effect */
.pulse-ring {
    position: relative;
}

.pulse-ring::after {
    content: '';
    position: absolute;
    top: 50%;
    left: 50%;
    width: 100%;
    height: 100%;
    transform: translate(-50%, -50%);
    border: 2px solid var(--accent-primary);
    border-radius: inherit;
    opacity: 0;
    animation: pulseRing 2s ease-out infinite;
}

@keyframes pulseRing {
    0% {
        transform: translate(-50%, -50%) scale(0.8);
        opacity: 1;
    }
    100% {
        transform: translate(-50%, -50%) scale(1.5);
        opacity: 0;
    }
}

/* Shimmer Overlay */
.shimmer-overlay {
    position: relative;
    overflow: hidden;
}

.shimmer-overlay::after {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255,255,255,0.1), transparent);
    animation: shimmerSlide 3s ease-in-out infinite;
}

@keyframes shimmerSlide {
    0% { left: -100%; }
    50%, 100% { left: 100%; }
}

/* Type Writer Effect (for hero text) */
.typewriter {
    overflow: hidden;
    border-right: 2px solid var(--accent-primary);
    white-space: nowrap;
    animation: typewriter 3s steps(40) 1s forwards, blinkCursor 0.75s step-end infinite;
}

@keyframes typewriter {
    from { width: 0; }
    to { width: 100%; }
}

@keyframes blinkCursor {
    50% { border-color: transparent; }
}

/* Premium Badge with Shine */
.badge-premium {
    position: relative;
    overflow: hidden;
}

.badge-premium::before {
    content: '';
    position: absolute;
    top: 0;
    left: -100%;
    width: 100%;
    height: 100%;
    background: linear-gradient(90deg, transparent, rgba(255,255,255,0.3), transparent);
    animation: badgeShine 3s ease-in-out infinite;
}

@keyframes badgeShine {
    0% { left: -100%; }
    50%, 100% { left: 100%; }
}

/* =============================================================================
   CSAT Summary Card Styles (Manager Dashboard)
   ============================================================================= */

.csat-summary-card {
    display: flex;
    flex-direction: column;
}

.csat-summary-content {
    display: flex;
    gap: var(--spacing-xl);
    align-items: flex-start;
    margin-top: var(--spacing-md);
}

.csat-score-display {
    display: flex;
    flex-direction: column;
    align-items: center;
    padding: var(--spacing-lg);
    background: var(--background-tertiary);
    border-radius: var(--radius-lg);
    min-width: 100px;
}

.csat-score-display.csat-score-good {
    background: rgba(16, 124, 16, 0.15);
    border: 1px solid rgba(16, 124, 16, 0.3);
}

.csat-score-display.csat-score-neutral {
    background: rgba(255, 185, 0, 0.15);
    border: 1px solid rgba(255, 185, 0, 0.3);
}

.csat-score-display.csat-score-poor {
    background: rgba(209, 52, 56, 0.15);
    border: 1px solid rgba(209, 52, 56, 0.3);
}

.csat-score-display.csat-score-none {
    background: var(--background-tertiary);
    border: 1px solid var(--border-subtle);
}

.csat-avg-score {
    font-size: 2rem;
    font-weight: 700;
    color: var(--text-primary);
}

.csat-score-display.csat-score-good .csat-avg-score {
    color: var(--success-primary);
}

.csat-score-display.csat-score-neutral .csat-avg-score {
    color: var(--warning-primary);
}

.csat-score-display.csat-score-poor .csat-avg-score {
    color: var(--danger-primary);
}

.csat-score-display .csat-stars {
    font-size: 0.9rem;
    letter-spacing: 2px;
    margin: var(--spacing-xs) 0;
}

.csat-score-display.csat-score-good .csat-stars {
    color: var(--success-primary);
}

.csat-score-display.csat-score-neutral .csat-stars {
    color: var(--warning-primary);
}

.csat-score-display.csat-score-poor .csat-stars {
    color: var(--danger-primary);
}

.csat-label {
    font-size: 0.7rem;
    text-transform: uppercase;
    letter-spacing: 0.5px;
    color: var(--text-tertiary);
}

.csat-metrics {
    flex: 1;
    display: flex;
    flex-direction: column;
    gap: var(--spacing-sm);
}

.csat-metric-row {
    display: flex;
    align-items: center;
    gap: var(--spacing-sm);
    padding: var(--spacing-xs) 0;
}

.csat-metric-icon {
    width: 20px;
    text-align: center;
    font-size: 0.85rem;
}

.csat-metric-icon.csat-good {
    color: var(--success-primary);
}

.csat-metric-icon.csat-neutral {
    color: var(--warning-primary);
}

.csat-metric-icon.csat-poor {
    color: var(--danger-primary);
}

.csat-metric-label {
    flex: 1;
    font-size: 0.85rem;
    color: var(--text-secondary);
}

.csat-metric-value {
    font-weight: 600;
    font-size: 0.9rem;
    color: var(--text-primary);
    min-width: 30px;
    text-align: right;
}

.csat-metric-row.muted {
    opacity: 0.6;
    margin-top: var(--spacing-xs);
    padding-top: var(--spacing-sm);
    border-top: 1px solid var(--border-subtle);
}

@media (max-width: 768px) {
    .csat-summary-content {
        flex-direction: column;
        align-items: stretch;
    }
    
    .csat-score-display {
        flex-direction: row;
        justify-content: center;
        gap: var(--spacing-md);
        min-width: auto;
    }
}

/* =============================================================================
   CSAT Feedback Card Styles (Case Detail View)
   ============================================================================= */

.csat-feedback-card {
    border-left: 4px solid var(--border-subtle);
    transition: all var(--transition-normal);
}

.csat-feedback-card.csat-good {
    border-left-color: var(--success-primary);
    background: linear-gradient(135deg, rgba(16, 124, 16, 0.05), transparent);
}

.csat-feedback-card.csat-neutral {
    border-left-color: var(--warning-primary);
    background: linear-gradient(135deg, rgba(255, 185, 0, 0.05), transparent);
}

.csat-feedback-card.csat-poor {
    border-left-color: var(--danger-primary);
    background: linear-gradient(135deg, rgba(209, 52, 56, 0.05), transparent);
}

.csat-feedback-card.csat-pending,
.csat-feedback-card.csat-no-response {
    border-left-color: var(--text-tertiary);
    opacity: 0.8;
}

.csat-feedback-header {
    display: flex;
    align-items: center;
    gap: var(--spacing-md);
    margin-bottom: var(--spacing-md);
}

.csat-feedback-icon {
    font-size: 1.5rem;
}

.csat-feedback-header h3 {
    flex: 1;
    margin: 0;
}

.csat-score-badge {
    display: inline-flex;
    align-items: center;
    gap: var(--spacing-xs);
    padding: var(--spacing-xs) var(--spacing-sm);
    border-radius: var(--radius-md);
    font-weight: 600;
    font-size: 0.9rem;
}

.csat-score-badge.csat-good {
    background: rgba(16, 124, 16, 0.15);
    color: var(--success-primary);
    border: 1px solid rgba(16, 124, 16, 0.3);
}

.csat-score-badge.csat-neutral {
    background: rgba(255, 185, 0, 0.15);
    color: var(--warning-primary);
    border: 1px solid rgba(255, 185, 0, 0.3);
}

.csat-score-badge.csat-poor {
    background: rgba(209, 52, 56, 0.15);
    color: var(--danger-primary);
    border: 1px solid rgba(209, 52, 56, 0.3);
}

.csat-feedback-body {
    padding: var(--spacing-md) 0;
}

.csat-verbatim {
    display: flex;
    align-items: flex-start;
    gap: var(--spacing-sm);
    padding: var(--spacing-md);
    background: var(--background-tertiary);
    border-radius: var(--radius-md);
}

.csat-quote-icon {
    font-size: 2rem;
    line-height: 1;
    color: var(--text-tertiary);
    font-family: Georgia, serif;
}

.csat-verbatim-text {
    flex: 1;
    font-style: italic;
    font-size: 1rem;
    line-height: 1.6;
    color: var(--text-primary);
    margin: 0;
}

.csat-feedback-footer {
    padding-top: var(--spacing-md);
    border-top: 1px solid var(--border-subtle);
}

/* Interactive Cursor Follower (CSS only hint) */
.cursor-glow {
    pointer-events: none;
    position: fixed;
    width: 300px;
    height: 300px;
    background: radial-gradient(circle, var(--accent-primary-glow), transparent 70%);
    border-radius: 50%;
    transform: translate(-50%, -50%);
    z-index: 0;
    opacity: 0.3;
    transition: opacity var(--transition-fast);
}

/* Stagger Animation Helper */
[data-stagger] > * {
    opacity: 0;
    animation: fadeInUp 0.5s ease-out forwards;
}

[data-stagger] > *:nth-child(1) { animation-delay: 0.05s; }
[data-stagger] > *:nth-child(2) { animation-delay: 0.1s; }
[data-stagger] > *:nth-child(3) { animation-delay: 0.15s; }
[data-stagger] > *:nth-child(4) { animation-delay: 0.2s; }
[data-stagger] > *:nth-child(5) { animation-delay: 0.25s; }
[data-stagger] > *:nth-child(6) { animation-delay: 0.3s; }
[data-stagger] > *:nth-child(7) { animation-delay: 0.35s; }
[data-stagger] > *:nth-child(8) { animation-delay: 0.4s; }
[data-stagger] > *:nth-child(9) { animation-delay: 0.45s; }
[data-stagger] > *:nth-child(10) { animation-delay: 0.5s; }

/* Print Styles for Exports */
@media print {
    .particle-canvas,
    .aurora-bg,
    .mobile-menu,
    .mobile-nav-overlay,
    .mobile-menu-btn,
    .top-nav,
    .breadcrumb,
    .filter-bar,
    .app-footer,
    .btn,
    .chat-container {
        display: none !important;
    }
    
    body {
        background: white;
        color: black;
    }
    
    .main-content {
        max-width: 100%;
        padding: 0;
    }
    
    .card {
        border: 1px solid #ddd;
        box-shadow: none;
        background: white;
    }
}

/* =============================================================================
   Resolved Cases Table - CSAT Review Section
   ============================================================================= */

.resolved-cases-section {
    margin-top: var(--spacing-xl);
    padding: var(--spacing-lg);
    background: var(--background-secondary);
    border-radius: var(--radius-lg);
    border: 1px solid var(--border-subtle);
}

.resolved-cases-section .section-header {
    margin-bottom: var(--spacing-lg);
}

.resolved-cases-section .section-header h2 {
    font-size: 1.25rem;
    margin: 0 0 var(--spacing-xs) 0;
    color: var(--text-primary);
}

.resolved-cases-section .subtitle {
    color: var(--text-secondary);
    font-size: 0.875rem;
    margin: 0;
}

.resolved-cases-table {
    width: 100%;
    border-collapse: collapse;
    font-size: 0.875rem;
}

.resolved-cases-table thead {
    background: var(--background-tertiary);
}

.resolved-cases-table th {
    padding: var(--spacing-sm) var(--spacing-md);
    text-align: left;
    font-weight: 600;
    color: var(--text-secondary);
    border-bottom: 2px solid var(--border-subtle);
    white-space: nowrap;
}

.resolved-cases-table th.sortable {
    cursor: pointer;
    user-select: none;
    transition: background-color var(--transition-fast);
}

.resolved-cases-table th.sortable:hover {
    background: var(--background-primary);
    color: var(--accent-primary);
}

.resolved-cases-table td {
    padding: var(--spacing-sm) var(--spacing-md);
    border-bottom: 1px solid var(--border-subtle);
    vertical-align: top;
}

.resolved-cases-table tbody tr {
    cursor: pointer;
    transition: background-color var(--transition-fast);
}

.resolved-cases-table tbody tr:hover {
    background: var(--background-hover);
}

/* CSAT Score Coloring */
.resolved-cases-table tr.csat-good {
    border-left: 3px solid var(--sentiment-positive);
}

.resolved-cases-table tr.csat-poor {
    border-left: 3px solid var(--sentiment-negative);
}

.resolved-cases-table tr.csat-neutral {
    border-left: 3px solid var(--sentiment-neutral);
}

.resolved-cases-table .case-id {
    font-family: var(--font-mono);
    font-size: 0.8rem;
    color: var(--text-secondary);
    white-space: nowrap;
}

.resolved-cases-table .case-title {
    max-width: 300px;
    overflow: hidden;
    text-overflow: ellipsis;
    white-space: nowrap;
}

.resolved-cases-table .csat-cell {
    font-weight: 600;
    text-align: center;
    min-width: 60px;
}

.resolved-cases-table tr.csat-good .csat-cell {
    color: var(--sentiment-positive);
}

.resolved-cases-table tr.csat-poor .csat-cell {
    color: var(--sentiment-negative);
}

.resolved-cases-table .verbatim-cell {
    max-width: 350px;
    font-style: italic;
    color: var(--text-secondary);
    white-space: normal;
    line-height: 1.4;
}

/* Responsive: collapse table on mobile */
@media (max-width: 768px) {
    .resolved-cases-table {
        font-size: 0.75rem;
    }
    
    .resolved-cases-table .case-title,
    .resolved-cases-table .verbatim-cell {
        max-width: 150px;
    }
    
    .resolved-cases-table th,
    .resolved-cases-table td {
        padding: var(--spacing-xs) var(--spacing-sm);
    }
}

/* =============================================================================
   CSAT Filter Bar
   ============================================================================= */

.csat-filter-bar {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    margin-bottom: var(--spacing-md);
    padding: var(--spacing-sm);
    background: var(--background-tertiary);
    border-radius: var(--radius-md);
}

.csat-filter-btn {
    padding: var(--spacing-xs) var(--spacing-md);
    background: var(--background-secondary);
    border: 1px solid var(--border-subtle);
    border-radius: var(--radius-sm);
    color: var(--text-secondary);
    font-size: 0.875rem;
    cursor: pointer;
    transition: all var(--transition-fast);
}

.csat-filter-btn:hover {
    background: var(--background-hover);
    border-color: var(--accent-primary);
    color: var(--text-primary);
}

.csat-filter-btn.active {
    background: var(--accent-primary);
    border-color: var(--accent-primary);
    color: white;
}

/* Action cell with icon buttons */
.resolved-cases-table .action-cell {
    white-space: nowrap;
    text-align: right;
}

.btn-icon {
    background: none;
    border: none;
    padding: var(--spacing-xs);
    cursor: pointer;
    font-size: 1rem;
    opacity: 0.7;
    transition: opacity var(--transition-fast), transform var(--transition-fast);
}

.btn-icon:hover {
    opacity: 1;
    transform: scale(1.1);
}

/* =============================================================================
   CSAT Details Modal
   ============================================================================= */

.modal-overlay {
    position: fixed;
    top: 0;
    left: 0;
    right: 0;
    bottom: 0;
    background: rgba(0, 0, 0, 0.7);
    display: flex;
    align-items: center;
    justify-content: center;
    z-index: 1000;
    animation: fadeIn 0.2s ease-out;
}

.csat-modal {
    background: var(--background-secondary);
    border-radius: var(--radius-lg);
    width: 90%;
    max-width: 600px;
    max-height: 90vh;
    overflow-y: auto;
    box-shadow: var(--shadow-xl);
    animation: slideUp 0.3s ease-out;
}

@keyframes slideUp {
    from {
        opacity: 0;
        transform: translateY(20px);
    }
    to {
        opacity: 1;
        transform: translateY(0);
    }
}

.csat-modal-header {
    display: flex;
    justify-content: space-between;
    align-items: center;
    padding: var(--spacing-md) var(--spacing-lg);
    border-bottom: 1px solid var(--border-subtle);
}

.csat-modal-header h3 {
    margin: 0;
    font-size: 1.25rem;
    color: var(--text-primary);
}

.modal-close {
    background: none;
    border: none;
    font-size: 1.5rem;
    color: var(--text-secondary);
    cursor: pointer;
    padding: 0;
    line-height: 1;
}

.modal-close:hover {
    color: var(--text-primary);
}

.csat-modal-body {
    padding: var(--spacing-lg);
}

.csat-detail-row {
    display: flex;
    flex-wrap: wrap;
    gap: var(--spacing-sm);
    padding: var(--spacing-sm) 0;
    border-bottom: 1px solid var(--border-subtle);
}

.csat-detail-row:last-child {
    border-bottom: none;
}

.csat-detail-label {
    font-weight: 600;
    color: var(--text-secondary);
    min-width: 120px;
}

.csat-detail-value {
    color: var(--text-primary);
    flex: 1;
}

.csat-score-badge {
    display: inline-block;
    padding: var(--spacing-xs) var(--spacing-md);
    border-radius: var(--radius-sm);
    font-weight: 600;
}

.csat-score-badge.excellent {
    background: rgba(16, 124, 16, 0.2);
    color: var(--sentiment-positive);
}

.csat-score-badge.neutral {
    background: rgba(255, 185, 0, 0.2);
    color: var(--sentiment-neutral);
}

.csat-score-badge.poor {
    background: rgba(209, 52, 56, 0.2);
    color: var(--sentiment-negative);
}

.verbatim-row {
    flex-direction: column;
}

.csat-verbatim-full {
    margin-top: var(--spacing-sm);
    padding: var(--spacing-md);
    background: var(--background-tertiary);
    border-radius: var(--radius-md);
    font-style: italic;
    line-height: 1.6;
    color: var(--text-primary);
}

.csat-modal-footer {
    display: flex;
    justify-content: flex-end;
    gap: var(--spacing-sm);
    padding: var(--spacing-md) var(--spacing-lg);
    border-top: 1px solid var(--border-subtle);
}

/* Responsive modal */
@media (max-width: 600px) {
    .csat-modal {
        width: 95%;
        margin: var(--spacing-sm);
    }
    
    .csat-detail-row {
        flex-direction: column;
    }
    
    .csat-detail-label {
        min-width: auto;
    }
}